InMotion hosting has been providing businesses with web hosting since 2001 from their offices in Los Angeles, CA and Virginia Beach, VA. They do not outsource tech support -- all support is done from their Virgina Beach office.
They are the only host in this price range to give you the option of hosting from two geographically different data centers - one in downtown L.A. and the other just outside of Washington, DC.
Having the option to choose a datacenter near you can save you a lot of time if your business heavily relies on interacting with your website backoffice during the day.
InMotion's position is definitely oriented towards business hosting rather than personal web hosting. They offer the whole range of hosting plans from starter shared hosted plans, to virtual private servers to dedicated / managed servers.
[stars:5] Our InMotion test site showed to be very responsive.
We were able to perform 10 simultaneous FTP transfers, which is outstanding and makes site maintenance extremely fast.
InMotion uses the industry proven cPanel architecture. No surprises there. The default settings allow for good operation without running into annoying limitations.
The default settings allow for reasonable operation without running into annoying limitations.
[stars:5] Our satisfaction surveys show that what their customers appreciate the most is the quality of the tech support.
This concurs with our own findings that InMotion Hosting focus on the latest proven stable version of server software components in order to provide their clients with the highest stability and a seamless experience.
We have also noticed that InMotion was rated "A+" by the Better Business Bureau (L.A.) which is excellent and sufficiently rare in the hosting industry to be noted.
[stars:5] Overall, the platform is pretty cutting-edge and also offers free SSD drives which are much faster than the traditional hard drives used by most other hosting companies.
- PHP security: Very Good (suPHP)
- GD library: Up to date
Section updated in March 2017
[stars:4.5] Overall security is good.
SFTP is not available but FTP over TLS/SSH is supported, which provides equal levels of security.
Comment from: Member
InMotion Hosting service is dedicated to giving its users great services. That is why a lot of manpower is invested in customer support. While other companies put less effort in customer experience, InMotion spares no dime to give you exceptional services. I recommend you try it for the first-hand experience.
Comment from: Kona Stained Glass Visitor
Great service so far.
The stuff and friendly and solved all the problems we had.
Comment from: Reagan Boyles Visitor
We recently had to switch hosting companies rather quickly. I chose Inmotion after some research and reading reviews. We have been very pleased with the service and support. They have storage blocks you can buy that are very affordable, around $10 for 10 extra GB. Email communication is very efficient, they let us know when our dedicated IP was provisioned and ready with full details. Definitely recommended.
Comment from: J Adams Visitor
straight forward and to the point. as promised.
Comment from: Esteban Zenteno Visitor
Chat Support, and Tech Support is poor, slow and doesn’t provide clear information and details as requested. I had to wait over 2 weeks and open 3 tickets to get an answer and poor solution to an issue on their end on a Dedicated Server. Once again, looking for other hosting providers…
Comment from: Jim Blahnik Visitor
I just has the greatest experience with on e of the inMotion employees. His name is Anthony M. This guy was FABULOUS!! He is extremely competent, patient and all the other positive adjectives associated employees. I was having lots of difficulty with transferring my email accts to inmotion - went thru several chat sessions, with little positive results. I finally used sub-group “cpanel” and got Anthony.
Everything now works as it should. This was not an easy problem, and he went way out-of-his way using logs and other info to change my zone settings to correct values. Hooray for Anthony!!
JIm Blahnik - a happier customer because of Anthony - and no, I’m not his relation:)”
Comment from: David Pyke Visitor
My previous host, with whom I did business for more than a decade, was purchased by a hosting conglomerate which quickly proved to be unreliable. After extensive research, I moved my hosting to InMotion. It was a great choice. The technical end of things has been great, substantially better than my previous host, no outages, and easy to use account manager and cPanel. But what has been sensational is the customer support. InMotion provides phone, chat, and email support that has answered all my questions and resolved all my issues. Approximately 18 months into my with InMotion, I have no complaints whatsoever, and I definitely recommend InMotion.
Comment from: George Visitor
Excellent customer service. Our site was down. I contacted them and they identified the problem and brought the site up quickly and professionally. The customer service rep mentioned that some of our site was using outdated technology and could present problems in the future. I told her that I wasn’t tech savvy enough to update it. She updated the tech and made it current.. Everything is running smoothly. Excellent service. Recommend highly.
Comment from: Alexandru C. Visitor
Inmotion is providing great services and awesome support. We’ve been working with them for over an year now and it’s been a pleasure. They’ve paid attention to details, being respectful and always willing to give a helping hand whenever I needed.
Comment from: UC TouchStone7org Visitor
Since I’ve decided to write a review about my experience with InMotion, I thought I’d write one that would help anyone who might be considering InMotion to host their websites.
Three of my websites were hosted by another company. The company I was with was very popular, but after years of dealing with constant confusion and inconsistencies in billing, tech support, and customer service, I began my search for a new host. Introductory offers are always good to have, but I needed to know what I would have to deal with after the introductory period was over.
One of the most important things for me is customer service. I learned that InMotion’s customer service reps are available 24/7, 7 days a week…and they are all located in the US. The last rep I spoke to was in VA. I don’t know about you, but being able to talk to someone at 1:45am and not have to feel like I’m talking to someone reading a script who has no idea how to approach my problem…Wonderful!!!!
I spoke to InMotion’s tech support about the transfer of my websites and maintaining domain privacy with each of them. Everything was explained and I got the process going. I decided to keep one of my websites as-is and rebuild my other two websites. What InMotion tells you is what happens. The transfer went smoothly. My website transferred with absolutely no hiccups and I was ready to build my other two websites. What about the Account Management Panel that includes the cPanel???? Amazing!!!! I could find everything there…and I mean everything. My three domains were under one main account, so I didn’t have to log into different accounts to access a different domain. All the email addresses I created for the three domains were all in one place and I could log into them from my cPanel. One of the koolest things about InMotion is that they have documentation for everything, all of which can be found in their Support Center. Now, if you need someone to hold your hand through a process like adding reCAPTCHA to the web forms on your website, you can give them a call ANYTIME. (I actually used their reCAPTCHA document :-) But if you want to try it on your own, just do a quick search and the easy-to-follow step-by-step instructions are literally at your fingertips. Some web hosts place a lot of focus on their writing in hopes that customers don’t feel the need to call. InMotion is both clear in their written and phone communication. There’s a chat option as well, so if you have ANY sort of confusion, just give them a call or request a chat session. And after each session you can leave feedback…the option automatically pops up in your Account Management Panel. Shall I continue????…but of course… :-)
InMotion is a great web host. As I’ve said, I have three domains with them, all with domain privacy…and I will soon be adding a fourth. I’ve been with them for a year and a half, and I don’t foresee a switch. I am very loyal when it comes to products and services that deliver above and beyond what’s expected. InMotion has definitely done that. I recommend InMotion to every person who tells me they are building a website or are looking for a company to host their domain(s). And if they already have a different host, I innocently drop InMotion in their ear. :-) Soooo, should you hop on board with InMotion???? Absolutely!!!! You will not be disappointed. :-)
And if you still have questions after reading this and reviewing InMotion’s website, just give them a call and ask away. The reps are very pleasant and professional. And again…24/7. :-)
Comment from: BeBizzy Visitor
I’ve had soooooo many website hosts in the past 15 years and all of them had their issues; either support, speed, reliability, or whatever. But InMotion is fast, only been down for minutes over the years I’ve used them, and the support it top notch.
If there were 10 stars to give them I would!
Comment from: Member
I have been with InMotion Hosting since 2013 and will never look back. Always there for help and the price is very competitive! Don’t look anywhere else.
Comment from: Naser Mustafa Visitor
I have been a customer with Inmotion for the last 4 years and hosting two WordPress websites and emails. I am very happy with the service and support.
Comment from: toljadj Visitor
stable VPS hosting !
Comment from: rthomas777 Visitor
About 2 years ago I got frustrated with Hostgator. I was with them for over 10 years. I noticed a significant drop in technical support expertise, customer empathy, and the wait times were getting insane.
I contacted several hosting providers and decided I would go with the company that offered everything I needed but would test wait times and tech support first.
InMotion picked up my call on the first ring. I asked to be transferred to tech support. I had lots of questions about migrating 30 plus sites over. This guy was amazing. He also gave me a live guide for their support site.
I am not going to say you get a Tech on the first ring every time, but I will tell you the days of waiting 30 minutes for a live body - it’s over for me.
When I do get a tech on the phone - it isn’t any of this tier 3 rooky crap. It is ALWAYS someone knowledgeable, fast, kind, and most of all thoughtful. These guys want to help. You don’t feel like you are ruining their lunch break by asking a question or two. They support rooky designers to advanced developers and treat them all the same.
Many of the Cpanel restrictions found on other sites are gone. And they can get a back uploaded within hours - not days!
I am very happy with the choice I made and highly recommend you consider InMotion for any of your hosting needs. You will be blown away by the tech support team they have put together.
Funny story - Each time I would get expert help, I would write down the techs name. “This guy is awesome - I will ask for him if I am in trouble down the road". My list of great tech support guys and gals is about 15 deep now. I don’t have to ask for anyone in particular. All of them are sharp as a razor.
Comment from: Rick Visitor
When I reviewed all the best 10 web hosts, on quite a few different review sites, I found Inmotion was always 1st 2nd or 3rd. All other top companies had negative feedback as well as their pluses. Inmotion was the only company totally free of criticism. Having been with them for several years now, I find that they live up to their well earned reputation in every way. I am amazed that their support team respond so quickly, given that Inmotion must have millions of clients. I find the support team knowledgeable and able to quickly solve any issues. I also find that Inmotion’s fees are competitive, given the high quality of their services.
Comment from: Ecofreshblooms Visitor
I have a VPS hosting account with Inmotion since 3 years ago. I am extremely happy with the service and the support. I like to try and solve problems on my website by myself but, the fact is that many problems are sometimes difficult, to say the least. That’s why Inmotion’s technical support is a blessing. I have talked and chatted with several support agents and, they have always been patient, professional, and interested in my problems.
I highly recommend Inmotion Hosting to anyone looking for a reliable, professional, and secure hosting service with excellent support.
Comment from: Stu Robertson Visitor
Been with InMotion 2 years and I have to say they are great. Any problems I’ve had, they been quick to address and the live support chat has been a life saver. Wouldn’t hesitate to recommend them.