InMotion Hosting Review
General
InMotion hosting has been providing businesses with web hosting since 2001 from their offices in Los Angeles, CA and Virginia Beach, VA. They do not outsource tech support -- all support is done from their Virgina Beach office.
They are the only host in this price range to give you the option of hosting from two geographically different data centers - one in downtown L.A. and the other just outside of Washington, DC.
Having the option to choose a datacenter near you can save you a lot of time if your business heavily relies on interacting with your website backoffice during the day.
InMotion's position is definitely oriented towards business hosting rather than personal web hosting. They offer the whole range of hosting plans from starter shared hosted plans, to virtual private servers to dedicated / managed servers.
User experience
[stars:5] Our InMotion test site showed to be very responsive.
We were able to perform 10 simultaneous FTP transfers, which is outstanding and makes site maintenance extremely fast.
InMotion uses the industry proven cPanel architecture. No surprises there. The default settings allow for good operation without running into annoying limitations.
The default settings allow for reasonable operation without running into annoying limitations.
Customer satisfaction
[stars:5] Our satisfaction surveys show that what their customers appreciate the most is the quality of the tech support.
This concurs with our own findings that InMotion Hosting focus on the latest proven stable version of server software components in order to provide their clients with the highest stability and a seamless experience.
We have also noticed that InMotion was rated "A+" by the Better Business Bureau (L.A.) which is excellent and sufficiently rare in the hosting industry to be noted.
Technical specs
[stars:5] Overall, the platform is pretty cutting-edge and also offers free SSD drives which are much faster than the traditional hard drives used by most other hosting companies.
- PHP security: Very Good (suPHP)
- GD library: Up to date
Section updated in March 2017
Security
[stars:4.5] Overall security is good.
SFTP is not available but FTP over TLS/SSH is supported, which provides equal levels of security.
7 comments
Comment from: namanmodi Member
Comment from: Kona Stained Glass Visitor
Great service so far.
The stuff and friendly and solved all the problems we had.
Comment from: Reagan Boyles Visitor
We recently had to switch hosting companies rather quickly. I chose Inmotion after some research and reading reviews. We have been very pleased with the service and support. They have storage blocks you can buy that are very affordable, around $10 for 10 extra GB. Email communication is very efficient, they let us know when our dedicated IP was provisioned and ready with full details. Definitely recommended.
Comment from: J Adams Visitor
straight forward and to the point. as promised.
Comment from: Esteban Zenteno Visitor
Chat Support, and Tech Support is poor, slow and doesn’t provide clear information and details as requested. I had to wait over 2 weeks and open 3 tickets to get an answer and poor solution to an issue on their end on a Dedicated Server. Once again, looking for other hosting providers…
Comment from: Jim Blahnik Visitor
I just has the greatest experience with on e of the inMotion employees. His name is Anthony M. This guy was FABULOUS!! He is extremely competent, patient and all the other positive adjectives associated employees. I was having lots of difficulty with transferring my email accts to inmotion - went thru several chat sessions, with little positive results. I finally used sub-group “cpanel” and got Anthony.
Everything now works as it should. This was not an easy problem, and he went way out-of-his way using logs and other info to change my zone settings to correct values. Hooray for Anthony!!
JIm Blahnik - a happier customer because of Anthony - and no, I’m not his relation:)”
Comment from: David Pyke Visitor
My previous host, with whom I did business for more than a decade, was purchased by a hosting conglomerate which quickly proved to be unreliable. After extensive research, I moved my hosting to InMotion. It was a great choice. The technical end of things has been great, substantially better than my previous host, no outages, and easy to use account manager and cPanel. But what has been sensational is the customer support. InMotion provides phone, chat, and email support that has answered all my questions and resolved all my issues. Approximately 18 months into my with InMotion, I have no complaints whatsoever, and I definitely recommend InMotion.
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InMotion Hosting service is dedicated to giving its users great services. That is why a lot of manpower is invested in customer support. While other companies put less effort in customer experience, InMotion spares no dime to give you exceptional services. I recommend you try it for the first-hand experience.