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JustHost Review

  May 22, 2009 • Category: Reviews
 

General

In the US, JustHost is based in Gendale, CA. In the UK, they are located in Fareham. They also have offices in Adelaide, Australia. By having started their operations once web hosting technologies were already mature, JustHost has a competitive advantage over older competitors since they can provide state of the art web hosting technology to all their clients. They do not have to deal with inefficient legacy systems.

Features

  • Control panel: cPanel 11 - Up to date
  • Application installer: Fantastico Deluxe - Up to date

JustHost's admin interface has a few promotional items that can be disturbing at first but they do not really get in the way once you get used to their control panel.

Hosting Plans

Although JustHost offers 2 different plans on their shared servers, those include almost exactly the same features. The only difference is the number of free domains (1 for JustPlan, 3 for JustPlan Premium). They also have a dedicated server that you will not find directly on their website but that they will suggest if they see that your site would benefit from it (advised if your site is big and receives thousands of visitors daily).

Technical specs

  • Linux-based platform (This is good for security. Don't worry, the fact that your own OS is Windows or Mac OS X is *not* an issue)
  • MySQL - Up to date
  • PHP - Up to date
  • UTF-8 and mbstring: supported
  • UPS power back-up generator included
  • Quad processors Servers

Overall, the platform is state of the art.

Performance

Our test site showed excellent response times and very good uptimes.

A ping test from our offices on the Est Coast, USA gave an average of 54 ms, which is good. The ping test measures the amount of time for the packets to go from the testing monitoring location to the host tested (the lower the number, the faster - you typically want a number below 100 ms).

We were able to perform 10 simultaneous FTP transfers, which makes upload very fast.

Security

JustHost is running mod_suPHP and there is strong isolation between user accounts.

SFTP is also available for Secure FTP file transfers.

Overall security is excellent.

Customer Support

JustHost offers toll-free phone support as well as 24/7 free e-mail and live chat support in order to get you answers in a matter of minutes. They also maintain a comprehensive knowledge base with quickly and easy access to common questions and answers.

Customer Satisfaction

Excellent user experience, effective support and more give Just Host great marks in terms of user satisfaction. Actually, JustHost are so sure that their customers will be satisfied that they offer an unique "Moneyback Anytime" guarantee. That means that, as a customer, you can get back your money if you are not satisfied, at any time! Not just in the first 30 to 90 days like other hosts do. This is pretty unique in the industry.

Conclusion

With all the desirable features, an easy-to-use platform, a helpful customer service, no hidden charges, and anytime money back guarantee, JustHost is recommended if you are looking for cheap, yet quality hosting. JustHost is a great starter solution and will grow with your site. We belive JustHost currently offers the best deal at this pricepoint.

Check out JustHost now »

37 comments

User ratings
5 star:
 
(21)
4 star:
 
(5)
3 star:
 
(1)
2 star:
 
(1)
1 star:
 
(9)
37 ratings
Average user rating:
3.8 stars
(3.8)
Comment from: Wayne Weikel [Visitor]  
2 stars
Wayne Weikel

I give 2 stars as their service has been good. For me, the deceptive practices are the problem. I started out with $2.99/mo rate, and then it jumped up to $9.99/mo and auto-renewed on Thanksgiving. Now that is just wrong. And while they all may do the same, its not an acceptable excuse. So I’m switching to another company. Its a pain to switch, but they leave me no choice!

12/04/13 @ 23:37
Comment from: Jason L. [Visitor]
5 stars
Jason L.

Just Host was my first-ever web host for my online business.
I read a few reviews about some other companies and thought to myself “this going to be a catastrophe” since I didn’t have as much experience then as I do now.
Anyway, Just Host has been absolutely great as a host…all support e-mails are answered quickly and they help whenever needed.
Everything is unlimited, which is awesome and you can host as many accounts as you want from your admin (I currently have 3 domains on my account).
Bottom line is this-if you want trouble-free hosting with unlimited everything then Just Host is where you need to sign up at.

08/25/13 @ 22:28
Comment from: grant [Visitor]
5 stars
grant

i’ve tried a few hosts and was pleasantly surprised that online chat help was so quick on several occasions. I hear good things about other hosts but from prior experience the customer service can be a nightmare. this alone is perhaps worth the high rating. I’m not a techie but seems to offer everything I need and more. really have to dig to find anything wrong with them.

06/15/13 @ 23:26
Comment from: anup [Visitor]
4 stars
anup

awesome great best website for hosting i have ever got. must try..

04/28/13 @ 10:24
Comment from: Feroza Khan [Visitor]
5 stars
Feroza Khan

Fantastic site, never been down since we joined them. Very helpful support people, they will hear all your queries with patience and will guide you thoroughly till it is solved. We went from a single website to around 20 sites so far as our business grew over the last year. Control panel is very easy and very helpful in managing all our sites. All features are great, very easy to upload files and setup databases etc. recommended highly!

04/10/13 @ 12:33
Comment from: Mike [Visitor]
1 stars
Mike

Took 2 months to get a domain transfer done! I had to call back for literally 2 weeks to make sure they stayed on top of it! Then they said I had to pay $14.99 for the transfer (their page says free transfers).

Of course another technical issue that came up took another week to get straightened out, and again it took daily phone calls for a week..UGGGGGH

AVOID!!!!

10/11/12 @ 00:11
Comment from: naweer [Visitor]
5 stars
naweer

They are there for you from the time you
click sign up and their live chat is there for questions or any help you might need.

07/19/12 @ 10:29
Comment from: Victor William [Visitor]
1 stars
Victor William

Technical team’s ok.
uptime and speed are average at best
Outages happen from time to time.
Billing and Administrative teams are mostly dishonest and liars.
They lost me my domain and i had to use a domain I’d got from another web hosting company.
I kept sending emails to them.They either ignored them or answered with lies.
When time to renew registration with them comes,
they will ask you for more than three times the amount of money you originally paid when you first registered with them
‘cause they think you’re now stuck with them.
Money-back guarantee’s a big fat lie.
I’ve left them with no hesitation whatsoever.

04/10/12 @ 08:58
Comment from: Denisa [Visitor]
1 stars
Denisa

WORST hosting provider i have ever dealt with. absolutely brutal technical support its shocking. i dealt with eight people to try and resolve one (1!) problem. its been two weeks now and no end in sight. decided to leave them because i dont have the time, energy or patience to deal with such incompetitence. AWFUL!

02/02/12 @ 18:51
Comment from: scott rosenberg [Visitor]
1 stars
scott rosenberg

there security is crap if a website gets hacked from the server 9 times in a year there is something wrong with the host. our passwords are very strong so that is no the issue. basically if you care about having a good website don’t waste your time with these idiots. they are a horrible hoster and they should be removed from the business immediately for horrible service

01/17/12 @ 18:18
Comment from: Pete [Visitor]
1 stars
Pete

I have found their uptime to be poor - they don’t monitor the routers/switches for the IP route, so if that fails (and they will) then you’re site’s inaccessible. Just host are surprisingly vunerable to hacks, if you don’t alter default settings.

Weird thing is I logged a complaint about downtime and I get hacked again. Seems to be a common theme with Justhost and why I’m moving all my sites from them.

Support wise, it’s pretty poor - chat with an ‘online agent’ who in most instances is pretty dire and you still have to log it on the support mail.

I recommend people search for instances of justhost being hacked before signing up.
If I could rate them a 0 I would.

04/11/11 @ 18:06
Comment from: Alex [Visitor]  
1 stars
Alex

I’ve had the worst experience with JushHost. I bought their service once - the price is really good. After that I spent 2 days on trying to make it work their cPannel. Several people from their support crew could not help me out. Lots of phone calls, hours spent on their chat, many emails - nothing, the cPannel didn’t work on my PC. And everytime you speak with a different person. Finally I decided to cancel the service after 2 days of NOT using it. I’ve got a refund, sure but $30 less then I paid for it. People read the fine print on their agreement! They claim money back guaranteed - well that is BS because you won’t get all the money back. Finally ordered service @ iPage. No problems so far and everything works smooth.

12/06/10 @ 13:34
Comment from: Ola [Visitor]
3 stars
Ola

I am cutrrently with Justhost and I was looking at web hoster reviews as I am about to leave due to the difficulty of using the site. Yes it is cheap, tech support do try to help and get back to you quickly, however, the CP has to be the most user unfriendly in the world. I’ve had so much touble with it and I find it difficult to wade through their help videos and files which I find quite unclear. I guess if your site is up and you don’t need to make any changes they tick along quite nicely. However, for the less technically minded it really isnt easy to use. I’m looking for simplicity and Justhost doesn’t provide that.

12/02/10 @ 18:25
Comment from: Rita white [Visitor]
1 stars
Rita white

Have asked one simple question in regards to billing. Yesterday they responded to my comment and did not try to answer. Today when I sent another request they did not bother to respond. My other website is with Go Daddy. They answer the phone. Why did I not read other peoples comments before I put this website on just host?????

12/01/10 @ 02:58
Comment from: Banhi [Visitor]
5 stars
Banhi

Comparing to justhost dot com unlimitedgb dot com provided unlimited disk space,unlimited.com sub domains and free sms and every thing and i don’t have any words to explain them it is simply superb..

11/26/10 @ 14:48
Comment from: Jane [Visitor]
1 stars
Jane

Just host techs took a week to answer a simple question. If you want to setup a business site with mailing lists, Just Host does not meet the needs. Their techs are very slow to respond. Their control panel is hard to navigate because the language behind configuration features is hard to understand. Just host could be good if you want to post a page or two for your pictures but I would not recommend this company for a business website.

10/29/10 @ 06:36
Comment from: Jane [Visitor]
1 stars
Jane

They are great at initial setup, giving you access right away. But once you want to build more advanced features like mailing lists, etc. not only did they not have any clue on being able to help answer questions (it took several techs about a week to answer 1 question like ‘why didn’t my mailing list members receive the darn email I sent a week ago?") but once that question was answered which was that their system didn’t have the bandwidth to handle sending out a newsletter to a 1000 users so it didn’t get sent after 100 users received the message. Once they figured this out, they had no clue what other options were. They then gave another shitty option called Fantastico where they paint their company domain all over your newsletter to get their free advertising, they stopped the newsletter from being sent to anyone because one user contacted them directly and wanted to unsubscribe (even though the unsubscribe button was in the email, they were able to send email to Just Host directly through my newsletter which I never could see the content of because their control panel features are very limited. It is a good hosting if you want to put 2 pages and sit and wait the rest of the time but if you want to build an interactive website with mailing lists and such, you will have many obstacles. In my old hosting company (I should’ve sticked with them longer) offered mailing list setup so much easier because they say upload your users here and go send them an email without limitations, without putting their own logo secretly in my newsletter. Just host just did not meet these standards and does not need our business needs.

10/29/10 @ 06:34
Comment from: Jenny [Visitor]
5 stars
Jenny

I have been with just host for 3 months now and I have received an excellent service.

08/25/10 @ 15:22
Comment from: davitz38 [Visitor]
5 stars
davitz38

I have been with justhost for more than 6 months and I really like them:
- fast support
- fast server
Good job
David

05/18/10 @ 10:21
Comment from: Martin Luther [Visitor]
5 stars
Martin Luther

Quick response, problem solved swiftly. I needed a host for a Tomcat application that I had built. After initial review I choose JustHost. And all is running fine. Support is pretty good. Excellent value pricing and servers quality uptime is very good. Do check them out as the price is great so the risk is low.

04/16/10 @ 08:35
Comment from: Karen [Visitor]
4 stars
Karen

After looking around for a VERY long time, I must confess I chose JustHost for their low prices. Needless to say I didn’t have high expectations…
Sure enough, I ran into a problem with them! But I was actually suprised that they always got back to me in a timely manner and always politely, directing me to the person who could resolve my isssue. And they did, they fixed the problem.
So, no they are not perfect, but well, at least they try to fix it, so that’s all I need…

04/08/10 @ 21:36
Comment from: Gary Shields [Visitor]
5 stars
Gary Shields

They offer a really good price, service is a truly value for money. I’ve had almost no technical problems with JustHost in last one year that I am associated with them. The techsupport team is excellent, they handle everything for me in super quick time and low prices! Outstanding hosting service. Highly recommended to anyone.

04/03/10 @ 14:34
Comment from: Eric Jones [Visitor]  
5 stars
Eric Jones

If you’re looking for a Web-host that offer Value for Money then JustHost is definitely the host for you. They offer real 24/7 support. Their support staff replies in minutes whereas my previous providers used to take a good few hours to respond. I have even opened tickets at odd hours and still have got reply instantly. Very cheap price but brilliant features and quality service, I would recommend these to anyone.

03/20/10 @ 11:32
Comment from: Dolly Shawn [Visitor]
5 stars
Dolly Shawn

I moved lots of domains to JustHost Hosting after I had a frustrating scenario with my earlier renowned hosting service. I had few doubts in mind but an impressive service from them cleared all my doubts about JustHost. Compared to the all major players in hosting, Justhost offers very good price and surpass them on features and technical support. I am happy I made a good decision this time.

03/16/10 @ 10:55
Comment from: Ryan Jeff [Visitor]
5 stars
Ryan Jeff

All my friends told me horror stories they had about the web hosting and customer support companies. But I had totally different experience with JustHost hosting company. Their technical support is quick to answer any questions you may have. A fast, friendly response, willing to repeat things and make sure I was happy. Excellent hosting service. My site was up within few minutes. I have never seen any downtime. I’ve given them a rating of 10.

02/03/10 @ 12:31
Comment from: Frank [Visitor]
4 stars
Frank

I signed up a month ago and so far they have been wonderful. Response time for support has been great, even when you ask a really stupid question.

01/28/10 @ 09:25
Comment from: Vincent Keith [Visitor]
5 stars
Vincent Keith

I got much more than what I had paid for, Superfast customer service, reliable service, cheap rate, updated features all at one place. All my sites were hosted quickly their support guys made my task even simpler.

01/21/10 @ 13:06
Comment from: Kevin Jonathan [Visitor]
5 stars
Kevin Jonathan

I have around 10 websites of all different kinds like ecommerce, Blogs, Joomla etc hosted with JustHost in last one and half years. All sites are running perfectly no noticeable problem or complaint. Servers are very fast and control panel is useful in maintaining all my sites. I am getting almost everything in such a low rate.

01/18/10 @ 10:51
Comment from: hasson kooch [Visitor]
4 stars
hasson kooch

Their prices are very low but the service is as good as their competitors. infact its lots better.

I love when a company goes the extra mile for it’s customers.

Thank You again Just Host for everything and I am sure we will be doing
business for some time.

Regards

09/25/09 @ 09:28
Comment from: arkie pitom [Visitor]
5 stars
arkie pitom

I Signed up to Just Host, They are by far the best and great value for money and the greatest hosting experience I have ever had.

There customer support is very fast and
friendly.

09/25/09 @ 09:25
5 stars
Julia Maiquez Esterlich

My friend recommended just host after using the website builder to build a site for his business. I sign up and I am instantly given login details to my control panel where I can build my website using there easy to use website builder. In less than 1 week I have my website online and it looks great. I am more than happy with its result and would recommend just host again.

08/19/09 @ 17:16
Comment from: Arnie Perez [Visitor]
5 stars
Arnie Perez

Probably the best move I made since being in business was having JustHost host my Website. I hate to think were I would be without them. Great service and I love the attention I receive each and everytime I call.

07/08/09 @ 01:09
Comment from: Telewebgroup [Visitor]  
5 stars
Telewebgroup

I just wanted to take the time to say a big Thank You.

I Signed up to Just Host, They are by far the best and great value for money and the greatest hosting experience I have ever had.

There customer support is very fast and
friendly.

They are there for you from the time you
click sign up and their live chat is there for questions or any help you might need.

Their prices are very low but the service is as good as their competitors. infact its lots better.

I love when a company goes the extra mile for it’s customers.

Thank You again Just Host for everything and I am sure we will be doing
business for some time.

Regards

Steve

06/16/09 @ 22:38
Comment from: LaMar (webmaster) [Visitor]  
5 stars
LaMar (webmaster)

I have had many hosts over the past 6 or 7 years. Most of which had little support or virtually none. If you want a great hosting site, you got to signup with there folks. Had some problems that I could not solve and contacted support and within a 30-40 min time, all was well and working. Cannot say enough good about these guys. Definately would recomend them. JustHost you are a fantastic company to be with.
Webmaster

06/07/09 @ 04:07
Comment from: Brian Metcalfe [Visitor]
5 stars
Brian Metcalfe

I have been with just host for 2 months now and I have received an excellent service. tech support are fast and unlike some hosts they truly offer the 24/7 support on their website across all channels. Like many hosts they offer cpanel, they have even customised theirs making it look less “rugged". I love just host and would recommend their service.

06/03/09 @ 11:26
Comment from: Chris Jackson [Visitor]
4 stars
Chris Jackson

I setup with Just Host after a bad experience with one of their competitors and I couldnt be happier to have done so.

They offer super fast support, super fast servers, and 100% uptime guarantee.

Account activation was instant, I did have to wait for a phone verification call before I received my welcome email but this didn’t delay things by much.

Just host even moved my website from my old host for me.

I would recommend Just Host to everyone if you want fast, reliable server with excellent support.

06/02/09 @ 19:22
Comment from: Joe Klingbeil [Visitor]
5 stars
Joe Klingbeil

I just wanted to take the time to say Thank You. Just Host is by far the best
hosting experience I have ever had. There customer support is very fast and
friendly. The speeds are remarkable and no matter what your problem is they are
quick to find and apply the solution. They are there for you from the time you
click sign up (even before that if you goto live chat). All this for one of the
lowest hosting prices around. I love when a company goes the extra mile for
it’s customers.
Thank You again Just Host for everything and I am sure we will be doing
business for many years to come.

05/30/09 @ 00:52

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