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InMotion hosting has been providing businesses with web hosting since 2001 from their offices in Los Angeles, CA and Virginia Beach, VA. They do not outsource tech support -- all support is done from their Virgina Beach office.
They are the only host in this price range to give you the option of hosting from two geographically different data centers - one in downtown L.A. and the other just outside of Washington, DC.
Having the option to choose a datacenter near you can save you a lot of time if your business heavily relies on interacting with your website backoffice during the day.
InMotion's position is definitely oriented towards business hosting rather than personal web hosting. They offer the whole range of hosting plans from starter shared hosted plans, to virtual private servers to dedicated / managed servers.
Our InMotion test site showed to be very responsive.
We were able to perform 10 simultaneous FTP transfers, which is outstanding and makes site maintenance extremely fast.
InMotion uses the industry proven cPanel architecture. No surprises there. The default settings allow for good operation without running into annoying limitations.
The default settings allow for reasonable operation without running into annoying limitations.
Our satisfaction surveys show that what their customers appreciate the most is the quality of the tech support.
This concurs with our own findings that InMotion Hosting focus on the latest proven stable version of server software components in order to provide their clients with the highest stability and a seamless experience.
We have also noticed that InMotion was rated "A+" by the Better Business Bureau (L.A.) which is excellent and sufficiently rare in the hosting industry to be noted.
Overall, the platform is pretty cutting-edge and also offers free SSD drives which are much faster than the traditional hard drives used by most other hosting companies.
Section updated on September 12th, 2014
SFTP is not available but FTP over TLS/SSH is supported, which provides equal levels of security.
Overall security is good.
Last 1 years
Overall user ratings
I have several accounts with IMH and the support is generally fantastic.
The live chat service normally responds within seconds rather than many minutes like other providers and if the live chat team do not know the answer they will escalate to another tier or raise a ticket to support.
Keep up the good work!
I woul like my best compliments for the excellent support by Alicia H.
Tks a lot for your support
I have been with inmotion hosting for the past 10 years and have seen a significant improvement in their ease-of-use. Your support has been five star and commendable. I am very pleased and would recommend them for your hosting needs.
These guys are awesome. Not only has there service grown with my small web design company over the last 2 years, but when I finally ran into an issue regarding a technical issue, I was met with a pleasant and capable employee who had my problem solved within a matter of minutes.
Big thumbs up to these guys!
Yet again, my great decision to use InMotionHosting for my provider has been validated.I was in a stuck spot with email for one of my clients and Alex K was extremely quick at getting to the bottom of the issue and resolving it. It’s clear, these guys know what they are doing.
Thanks again Alex and InMotionHosting!
Edward P helped me VERY PATIENTLY through a very unusual problem of a temporary dynamic blacklisted IP which caused me not to be able to access my addon domain. After multiple tries of different techniques, when I followed his last instructions, my problem was solved. He was patient, coupled with web template tools he sent me to follow thru, it was smooth and guided. I am very satisfied customer.
I was pleased to work with InMotion Hosting’s customer support, they were quick, helpful, and articulate.
Thank you for providing the professional assistance!
Ed P. gave me great service today. He fixed my login problem and provided me useful information about how to optimize Wordpress so that I don’t have resource usage problems. InMotion is always so great with customer service!
I recently had need for Tech Support because our site
had been hacked.
I had a very positive experience overall. The phone was answered quickly (despite the obligatory “high call volume” message), and I got to speak to a live human being who was a native speaker, courteous, and capable. This is a rarity in today’s world, and is the principal reason why our site is hosted by InMotion.
Very happy with the customer service! As a new blogger, and non-techy person, I was initially very needy and they gave me all the support I needed! The person on the phone had very good phone etiquette and persona.
I’ve hosted http://cuentosparadormir.com a large website (more than 100K pageviews a day) featuring stories for children, with InMotion for more than 6 years. That is a lot of time for many things to happen (update plans, security incidents, outages, hardware problems, etc…) Overall I’m very satisfied, although their technical support excellence (time ago they were the best of the best) have decreased a bit in the last 2-3 years.
For the first time in so many years, a few months ago they did a very bad work during a server move that created me lots of truoble. I were really angry at them, but I have to admit they did their best to repair the damage and to investigate the root cause of the issues. Their final report apologizing and admitting their errors, while explaining them transparently and in detail (I am an expert in this field, I would have known if they would have tried to fool me), was an actual evidence that they care about their customers and do not treat them like if they were stupid (which is something that happens a lot, specially in services related to complex technical events)
I had an issue installing Wordpress on my site and the tech support was patient enough to work through the problem with me. I thoroughly was satisfied with the solution they helped me acheive!
I must say thanks to your team for the good work he do for me. Your team take time to answer my question (live chat) and resolved my problem on our server. Each time i need help for our server, your team is ready to help me….
Alain Gilbert, owner of FrogQc web site.
P.S.: Sorry for my english, i a french canadian..
I think having zero downtime or any type or server fault would be unrealistic, even using VPS. What I find most notable with IMH is the great tech service, 24/7, by phone or by e-mail and their ability to help resolve all the issues in a timely manner.
Our office’s human resource is limited and we need to focus on sales. Using IMH has helped us to almost eliminate e-mail & website issues and freed our time to focus on our business.
I’ve been using InMotion for several years and the customer service has been excellent. The online chat is super easy and you can call and get a live person 24/7. I’ve yet to have a bad experience.
This is the best customer service from any type of business I have received. My most recent interaction was 12/25/13 at 10:30pm, I mistakenly deleted a tool that I needed. I was prepaired to wait 24 to 48 hours for help because it was after all Christmas night. I received an email immediately after sending in my support request to acknowledge it was received, within 26 minutes on Christmas night my mistake was fixed. I can’t think of any other customer service that would be so quick to respond and fix the problem, 26 minutes needs an A+++ rating. Thank you Inmotion!