I have run several personal websites with Lunarpages as my host for many years now. I have continued to be pleased by the service provided. I have had stable and reliable service, on the occasions where there have been technical concerns their support team has been prompt with their work and have followed through persistently to fix the problem. Personally I will continue to use their hosting for a long time to come.
Been with them for years (8+) and have been VERY happy. Sure, there has been a few hiccups, but EVERYbody makes mistakes. The true measure of a company is what they do AFTER the mistake. Lunar has always treated me right and been good to work with.
I am a designer but I’m not so great when it comes to coding or understanding domains, ftp’s and basically any hosting functionality and lingo. Since I have been with Webhostinghub their tech support has been superb, I can’t praise them high enough. There hasn’t been any issues(from the simple to the intense) that they couldn’t resolve for me quickly and efficiently. They did have a spat of chat session issues where the sessions would close which was frustrating but this hasn’t happened recently. I’ve had no down time on any of my domains and I feel the yearly cost for this service is very reasonable. I’ve been with them for 3 years and I will continue many more if they keep up this service.
I was having trouble publishing my updates to my website. I kept trying, but could not get the system to accept my changes. I contact Tech Support let them know what the problem was. Within an hour or so, they contacted me for information on the website. They looked into it; fixed the problem and now my website is correct. Tech Support, especially Matt G., were very professional and knowledgeable about website problems. Thank you very much for your expert knowledge.
I have used web hosting hub for the past year and have never had an issue. I recently was changing the format of the website to wordpress and ran into an issue. I was worried that webhostinghub would say the issue was with wordpress and not help me but when I contacted support they quickly helped me fix the issue (even though it was not an issue with webhosting hub). I really appreciate this type of service.
Hub’s online technical support is fabulous! It’s the reason I’m still with them! Hub’s support team is honest, professional, and quick to support all of my technical needs. I highly recommend them
~ John Landt
I am an intermediate user… not an expert. I’ve been with WebHostingHub for over three years and host over a dozen websites with them. When I screw something up, I can talk to someone on the phone (so far without waiting at all)! Don’t get me wrong I can chat with them on the net or do email… but when I call, they pick-up! I don’t know how many languages they speak, but English is REAL English and they have never talked down to me… No matter how stupid I am!
the chat is excellent and very helpful and people attending are really efficient thank you very much
I have contacted Webhosting Hub support services several times and every time they have been helpful and walked me through the process of fixing my problem. Great job to the customer service Reps.
I have always found webhosting hub to offer very friendly fast efficient service and would recommend to anyone
I signed up. Everything sounded great. Website fails. Not sure if they got hit with a virus or what. They seem to be having the same problem I was having on Hostmonster and Justhost. That’s was why I was going to move my stuff.
Been with them since 2002.. Great! have 5 clients using them as well…
I am a newbie, and as a newbie I am tempted to step away from things like DNS servers and mostly leave that part to my hosting provider but as stated in the post above, some of them lack the resources or skills to do a good job.
I have never had any complaints about their services, which for me (small-timer) were fine, the site is well-organized, support is good etc…
HOWEVER, the Globat billing practices border on theft or sometimes clearly and simply are theft. E.g. they used to send me emails saying that if I do not opt out of an upgrade, they would simply upgrade my account, and off course they would upgrade the bill accordingly.
I just discovered that they have been charging my credit card for an account that has been closed for ages and that they have added several upgrades to this account. The weird thing is that they are doing this on a credit card that did not even exist at the time I was a client with them. I know it is easy to get confused about such things, but in my case it is clear. After being self-employed (which is why I had the site), I closed the site and went to work for a bank (which is where I got the credit card).
Overall, it does not matter how good their service is, or how cheap they are, I have paid three years of hosting ($500) for a website that did not exist, so I can only recommend to stay far away, and if you have been had, complain to your credit card company immediately. If the credit card companies withdraw their cooperation from Globat, the company is out of business instantaneously, so they do have influence.
They have downgraded support of the sitebuilder thousands of people used to build a site. My site was down for days because they have no control. they want you to pay for any website more than 6 pages now. Customer service has become useless, used to be good. I can’t post on my own blogs about them because each page take a minute or more to load. The wheels have come off at HG, don’t waste your time or money.
I don’t know if the other reviewers are legit or not, but I have problems with the Tech Support. They are tryi8ng to find their way in the darkness when it comes to WP. One person corrects the previous one’s mistakes and nobody can fix anything at the end.
I am on my way out of here.
I have been a HostGator customer for 9 years, 5 of which have been on a dedicated server. The tech support response time has become abysmal. Two months ago response to a ticket took 24 hours. I currently have a ticket that has been open 20 hours with no response. I came across this site while researching alternative dedicated hosting vendors. When everything works, it works very well. But when your butt is on the line with customers calling asking why their website is down HostGator could seemingly care less. I hate to spout negativity, but feel compelled to relate my experience with HostGator.
Awesome, thanks :)
I have signed up 3 days ago because of the low price. Definitely a good move. My site has never been as fast as since I transferred it to hostmetro. Everything just works! perfect.
awesome great best website for hosting i have ever got. must try..
We have been a Hostgator fan for many years now and still contented and satisfied of their services up to this day!
In all those years, we haven’t encountered any problems, that’s why we’re stickin’!
I’m thinking of switching to greengeeks in May. I operate my website via joomla so I decided to contact customer support upon reading Peter’s comment about threats from greengeeks to remove joomla. Customer supports said that it was simply not true - they support joomla all right! Peter, how would you explain that?
I have worked with iPage and various other big name web hosting and multi-service providers. They are BY FAR the best. I am not a programmer, I’m a small business CEO who needed a well-designed website, dependable hosting and customer service, and ecommerce. I have been pleased and satisfied every single time I needed help or wanted to add or change my service or my sites. Their staff are professional but friendly, and I never have to wait too long to speak with a human being. I’m happy and I no longer worry about whether I chose the right company – after working with several, some more expensive, some less – iPage is my choice.
I have several websites, do I need a hosting package for each website or can I have just one hosting package that will host all of my websites?
I have been with Lunar pages for several years. They used to have outstanding service. Not any more! Run a popular blog site or forums? Don’t bother with Lunar. If you go over 2% of cpu usage (due to a lot of hits to your site) and they start shutting you down. first by an occasional resource limit exceeded message. Followed by them CHOWNing your index.php taking your site down. Then after 3 days of emailing them about the issue they grant access to the file again and tell you to start banning IP addresses of those that visit the most? How is a person supposed to build a successful blog or forums if they have the servers so over crowded that 500 unique page hits a day causes them to panic? I’m fed up with lunar pages and will be moving to a new host in the very near future.
Have been a customer on Hostgator for 2 years now and my experience with them have been really terrific!!
My site got hacked several days ago, lose everything, but thanks to their customer support, they restore almost all of my data and my site is up and running in 24 hours after i asking for assistance.
It got really pricey after the initial discount gone though, but it is a great hosting solution for anyone… :D
Thank you, very informative.
I used to have WebHostingHub services. Those are great! Perfect support 24/7 through email!
Great service and help as usual! My rep was patient and stayed with me on the line until my issue was fully resolved. In Motion has the best customer service!
InMotion detected an unwarranted access and took protective measures. They notified me and helped me get the site back up ASAP. I did suffer some downtime but that is an acceptable price to pay to avoid an unknown compromise to the site. I’m glad for the kind and persistent help to get things back to normal in a single call.
I’ve used this company for over a year without any outages, so I was surprised when I couldn’t access my site one day. The support chat system was very convenient, and the problem was resolved in only a couple of minutes. Very pleased with the service and support.
I haven’t had many problems at all with InMotion hosting except for ones I usually created myself. That being said, Customer support has always been there ready to help and fixed any problems I have encountered in an expediant manner.
Only been with inMotion for a year, but not a single problem. My previous host would have been down a dozen times during that period. Good work! Keep improving.
Stay away from Host Gator. Their automatic email system sucks. It never gets anything correct. Their support is terrible. I was on the phone or chatting on-line for hours with these people. Finally had to cancel the account. Just my opinion, but I thought they were really bad and difficult to work with.
For the fifth or sixth time, Inmotion has imposed what is for us a totally unnecessary emergency upgrade to the infernally buggy cpanel system which we have never used anyway, and in the process replaced our dedicated apache build by the cpanel one which, unsurprisingly, has nothing to show the world but its empty home directory.
In the process, Inmotion knocked our two hosted web sites offline. When we sought help, we were greeted, as always, with the same totally irrelevant and crassly ignorant garbage about DNS that they feed us every time.
I can’t see any reason to stay with InMotion. Once we finally get through the process of reaching a Tier-3 administrator, they’ll just tell us it won’t happen again, but no doubt it will.
This carbon copy compound repeat offence proves that Inmotion can’t be entrusted with the site in the longer term.
Needed to get whois protection to my site. Hit the “Live Chat” button, wait was short (usually no wait at all but this time I used live chat during peak hours) and help was straight to the point and everything was taken care of very quickly. Service was great compared with customer service on other hosts I have used throughout the years.
Been using InMotion Hosting for over a year now to manage two domains, never had a problem. The amount of control over my site is immense and the options (as many as they are) are laid out in the best way I have ever seen any host done. It really lets you dive deep into customization without pulling you hair out over trying to find how to enable a certain protocol or option you want.
Best host I have used.
have only good words about the crew. most helpful and you can contact them in the middle of the night and still get fast and right answers. would recommend the company. cheap, fast and very, very good customer service.
respect from Croatia
I have just bought a site and have used the help line twice.
First because I ordered the site in the middle of the night and they wait to certify your purchase until business hours unless you call in to activate it immediately. I called in, and was helped immediately. Great experience.
Next I had a login/password question for some of the software I installed…it was late so I opted for the chat function. “David” helped me quickly and was very polite. So far I’ve been very pleased with the service provided by this host.
This is my first time using a web hosting site, but I did my research before hand and decided to go with In Motion. It was a great idea because I have been so successful with them. So far they have been extremely helpful with any question I have, large or small. They are patient with me as I navagate through things and have helpful resources for me to use after the phone convorsation is over. I am very glad that I made the choice to use In Motion Hosting!
I really can’t say enough good things about Hostgator. They do it the way it should be done. Regardless of time zone, I can always get the answers I need when I need them. Have not experienced ANY downtime on any of the sites I support. Hostgator is currently hosting about a dozen websites for me. I’d have to say (from my previous experience with other hosting companies) that they are one of the best (if not THE best) hosting sites out there. Their fees are very reasonable.
I too hosted with LunarPages for more than 10 years. I don’t know what’s changed for them but they are simply not the company that they were. Customer support is horrendous, technical support is extremely slow (more than 4 days to resolve email/domain issues on their end which then reoccurred a month later). I am moving on to another host this weekend.
I have been with Globat for almost 4 years, but am now finally moving to a different provider. Generally hosting is good, but paying for adding a sub-domain is not acceptable. This was the straw that broke the camel’s back.
I used ipage and think there services and costs are pretty good. There are many people out there now searching for wordpress themes and not may hosting providers support it. ipage supports it without any problems.
I have to agree. My experience with FatCow is 100% positive.
Took 2 months to get a domain transfer done! I had to call back for literally 2 weeks to make sure they stayed on top of it! Then they said I had to pay $14.99 for the transfer (their page says free transfers).
Of course another technical issue that came up took another week to get straightened out, and again it took daily phone calls for a week..UGGGGGH
Excellent review! I’ve been through 7 different hosts personally but the one I’m with now is HostGator and I’ve been with them for years now. Unless HostGator does something silly, I’m not going anywhere that’s for sure.
Today, David was very helpful with my problem that really was not an InMotion issue but rather a local email server software issue. I did not know that when I called. David was very helpful in checking on the InMotion side to confirm that the problem could not be solved on the InMotion side & then told me what to do. Problem solved in record time.
Poor reliability lately. Dunno why. All I get from tech support is stock stuff – “maintenance, server down, don’t know when it will be back up.” Second long outage in less than a week. I’m headed for the door if up time does not improve.
I have one site on HostGator. Technically, they are superior, but one thing that confuses me is the praises for their response time. Every time I have had to contact them for support, I have had to wait 15 minutes for a live chat and about the same for a rep on the phone. JustHost has proven to me to be much more responsive. Every time I complain to the rep at HostGator they have given me the stock line that they are constantly working to improve their customer support.