I have several accounts with IMH and the support is generally fantastic.
The live chat service normally responds within seconds rather than many minutes like other providers and if the live chat team do not know the answer they will escalate to another tier or raise a ticket to support.
Keep up the good work!
iPage use to be a great company we have been with them for five years and recommended them to customers and associates alike.
They are not the same company we signed up with .
Monday morning we come to the office, No web site , No email, No on-line store,
Apparently due to a clerical error on their end our account was put into redemption.
Hours on hold for tech support, dozens of emails (using gmail), dozens of on line chats.
Their response “there is a ticket in we will get to it when we get to it” and when did they get to it? 5 days later…..make no mistake they held us hostage. Charged us stupid money (for what they admit was there mistake).
They couldn’t care less about you your business or your reputation . Do your home work, we are just one of hundreds iPage has done this to.
A word of advice, no matter who your web host is, keep them separate from your domain name registrar, if they are one and the same they can hold you hostage like they did us.
I have been with them for a few years. First, the quoted prices are introductory. Be sure to investigate the REAL cost if you want to host your site more than a year or two. The cost jumped from $2 a month to over $10 a month!
Also, beware of the drag and drop tools. Most are limited in number of pages and in the utility of the tools. I was always having to work around the tools to get my site formatting as I wanted.
Finally, beware of extras. Every time I wanted to do something, they tried to upsell me, even on the very basic tasks I was doing.
I have been using Hostmetro with their hosting system and I am not happy at all.
Firstly, the sites are amazingly slow.
Second, they keep on suspending the account. They told that they suspend it because I am sending spam with my wordpress plugin Akismet.
I told them that Akismet is an official Wordpress.com plugin, and it is for malware and spam protection. The support is inexperienced, and sends me reports of the external attacks Akismet is blocking, claiming Akismet is sending these!
They suspend the whole website without informing.
Don’t buy it because it is cheap. It’s a waste of money
Great Service and Secure. Tech Support has been friendly and fast. Would recommend them to everyone!
I have web development firm and I use Host Papa servers for my business website and customers for more than 5 years, they proved after dealing with a lot of hosting companies that they are THE BEST.
All the best Host Papa and keep it up
I have been using HostPapa for a year now and I am quite happy with the service.
Easy setup and maintenance tools to keep the website up to date. I have had good phone support when needed and very quick response to requests.
I would definately recommend this service
I was with them 2 times and both times canceled they continued to charge me for 1 1/2 year. When I noticed it I had to cancel my credit card which messed up all my bills and they refused to reinburse me. Their canelation form didn’t work, probably still doesn’t. If you don’t get an email
they’ll continue to charge you.
I heard some bad reviews about my original domain host, so I decided to transfer my domain names to JustHost last year. I was chomping at the bit to get my website started, and I waited and waited for the transfer, which still hadnt happened after several days. So I decided to cancel the account, which was an absolute nightmare. I had to get customer service to do it, and they billed me, then credited me, then billed me again. I had to get my credit card company involved to get them to refund my money. This was over a year ago. So now I get two charges on my credit card from them, which turn out to be “additional services” that are, of course, automatically renewable unless you specifically cancel each of them individually. One of them was SiteLock “Domain Security” for $19.99, and the other was “Search Engine Jumpstart” from SEO Gear. These services are also non-refundable as soon as they are billed, of course, because they are “partners,” and thus JustHost has no control over them. Right. I was very clear last year about wanting to cancel everything, and somehow I still ended up on the hook for these services. I find Just Host’s practices to be very deceptive, and once they get your money it is very hard to get it back, so I would be very hesitant to do any business with them whatsoever.
Have been with Host Papa one year now - very happy with switch from previous provider - love that Host Papa is a green company.
My experience so far has been great. The support is solid and the services/features are exactly what I require. I haven’t experienced any notable downtime, or service interruptions. I’ve been a customer for approximately half a year now, and would recommend to anyone looking for quick, easy-to-use, and well-supported hosting at a good cost.
i have been with hostpapa for about 2 years now. So far everything has been great (For price point and reliability).
Great support and service, i refer all of my clients to use them.
Keep up the great work and service.
My company website has been down for more than three days due to issue with Hostgator. I opened a ticket over 40 hours ago and still have not received any help or a reply from IT. I talked to customer service to get an update on my ticket and all they could tell me was they take issues in the order they are received. The 24/7 customer support is nothing more than an answering service. Could not help me. If you have your own personal website and don’t care if it is up or not, I guess they are fine. I am now looking for a new hosting service.
I am impressed by the uptime, never had any downtime with their business plan. The business plan comes with a dedicated IP and presumably is less overloaded than their standard offering.
Hostgator gives you a wealth of choices to choose from. It a bit haphazard, but it is fun to go fishing around and trying out all three of the the different stats programs that they offer
i have been with hostpapa for about 5 years now. thus far has been great. For price point and reliability we have not seen anyone better to date, great support and service, i refer all of my clients to use them.
Keep up the greate work and service.
I woul like my best compliments for the excellent support by Alicia H.
Tks a lot for your support
I have been with inmotion hosting for the past 10 years and have seen a significant improvement in their ease-of-use. Your support has been five star and commendable. I am very pleased and would recommend them for your hosting needs.
These guys are awesome. Not only has there service grown with my small web design company over the last 2 years, but when I finally ran into an issue regarding a technical issue, I was met with a pleasant and capable employee who had my problem solved within a matter of minutes.
Big thumbs up to these guys!
Yet again, my great decision to use InMotionHosting for my provider has been validated.I was in a stuck spot with email for one of my clients and Alex K was extremely quick at getting to the bottom of the issue and resolving it. It’s clear, these guys know what they are doing.
Thanks again Alex and InMotionHosting!
Edward P helped me VERY PATIENTLY through a very unusual problem of a temporary dynamic blacklisted IP which caused me not to be able to access my addon domain. After multiple tries of different techniques, when I followed his last instructions, my problem was solved. He was patient, coupled with web template tools he sent me to follow thru, it was smooth and guided. I am very satisfied customer.
I was pleased to work with InMotion Hosting’s customer support, they were quick, helpful, and articulate.
Thank you for providing the professional assistance!
Ed P. gave me great service today. He fixed my login problem and provided me useful information about how to optimize Wordpress so that I don’t have resource usage problems. InMotion is always so great with customer service!
Another CDN network that i would consider for my websites is Edgecast. MaxCDN, for sure, performs very well for a lot of sites but i think, that Edgecast is anyway one of the leaders of the industry, so if i were looking at it along with MaxCDN i’d most of all prefer Edgecast for my websites. Only during comparing the quantity of websites that use these two CDN networks you can see that 144,005 use the first network and 26,652 use the second one. Though to be fair about the same quantity of websites using both network are in Alexa Top10K. Sure, there are more things you should take in consideration while choosing the CDN for the websites. The whole performance comparison of Edgecast vs MaxCDN at http://jodihost.com/2014_edgecast_vs_maxcdn.php
I recently had need for Tech Support because our site
had been hacked.
I had a very positive experience overall. The phone was answered quickly (despite the obligatory “high call volume” message), and I got to speak to a live human being who was a native speaker, courteous, and capable. This is a rarity in today’s world, and is the principal reason why our site is hosted by InMotion.
Very happy with the customer service! As a new blogger, and non-techy person, I was initially very needy and they gave me all the support I needed! The person on the phone had very good phone etiquette and persona.
I’ve been using HostPapa for a few years now. So far so good I like the services, support is usually pretty fast. They are comprehensive. Shared hosting is good enough for light Joomla like website. Servers are fast, FTP uploads, PHP, MySQL, Emails, almost no downtime, and they tell us when they do maintenance. Eerything running over my expectation.
Host Papa is delivering a great service! We are happy with the excellent response / uptimes our websites get and the cPanel is easy to use. The very few times we have had to contact the Texh support team ? they have been fast in responding to us and very supportive.
Overall, a great experience and we hope to continue working with them in the future?
Great Service! Great Price! & Green! :D HostPapa ticks all my boxes!
& their easy to use cPanel interface catered for all my needs & more!
Great green & affordable service! Easy to use cPanel user interface! Catered for everything that I needed! :D
Great for hosting multiple small websites! Thanks HostPapa!
I’ve been with greengeeks for for about 4 years now. They recently removed support for own the owncloud app from their shared hosting plans and that was a final straw for me.
Bye Bye Green Geeks.
Hostpapa is a great hosting choice. I use them for all the websites I maintain. Great price and their tech support is top notch!
hi thanks for the post what if web site is made of word press , can u tell me ,
Host Papa offers all the tools and resources to run an online business and personal website. I find it secure and reliable web hosting providers that offers best customer support at very reasonable price.
after reading whole article i came to know how cdn works , thanks for the post
Just host has too many hidden clauses
I love the ease of use. When it comes to issues, questions, or billing process…..Host Papa makes it so easy to use. Very user friendly!
Been with hostpapa for years, never got any issues, love all the tools they provide. I recommended (and still do) their services to all my colleagues and clients.
5 stars all the way !
Great service. Always ready to solve my problems when needed. Cust service: french and english.
Price is also low for the type of services offered. Highly recommanded
In my experience … Good price for hosting. Decent service. Green, which is good. But - Very, very, very slow server response times. May just be that my site is hosted on a badly overloaded server, but we are talking glacially slow response times. It is as if the server must wait for the next wind gust to generate power to respond.
Hostpapa is a nickle and dime back yard outfit, they seem more interested in charging you for every service under the sun but not interested in customer service. One gets the feeling they are calling a third world call center when trying to sort out an issue. My web server was hacked and I went to do a restore from a backup - another service I pay for, however their software restore did not work. I called support and its been over a week and I am still waiting for them to do a manual restore for me. Meantime I am losing money on my web site every day that it is down, I am paying web developers to sit around and do nothing, I had an app disapproved during the testing phase because my site is down. If you have a website business I would not recommend hostpapa due to their support being almost non existent!
Well first off I chose this hosting service for my company website because of its unique GREEN stance (data centres powered by 100% renewable green energy sources!). As a progressive company this matches our 21st century philosophy geared to moving away from oil/gas/nuclear to solar/wind and geo-thermal. Well done for making that very important stance.
As for performance, unlike other companies, I can?t remember when we have ever had a fault or ever needed to contact support? (perhaps once in 3 years?). It?s reliable, non-expensive, unlimited data with preset CMS installers (Joomla etc.). As for speed I think depends how you have coded your website. I recently created at HTML5/CSS3 new mock up for our site and it was instantaneous, whereas our Joomla site has a slow load up.
I have been with Host Papa for over a year now. They are fast to respond to any questions and concerns. Highly recommend!
When I moved my website to HostPapa I have nothing but complements for there staff. They have helped me a lot of times when I was stuck and there ticket system is awesome.
I have told others about there service and know for a fact that 4 of my friends now use HostPapa.
In the future I plan on opening up an Mopar Enthusiast forum and I will be using HostPapa once more.
I’ve been with HostPapa since 2008 and can happily say they’ve been great. Their tech support is quick to respond and very helpful and have helped me out on a good few occasions. Even as their company has grown over the years they still put the customer first. Their pricing is great (I save a good bit on their 3 year hosting plan) and I hope to benefit from their reseller package soon. All in all its been one of my good decisions choosing HostPapa.
Great post!!!! really Eye opener for me and astonished to see such an application made with web hosting. I must say your blog is very helpful. I found another website named myasp.net which provides Free MVC Hosting,Free ASP.NET Hosting and other Hosting services .
Tier I support has been good; however, Tier II support has been less than adequate; in that, they never find a problem, they attempt to make you look stupid, and then the trouble just magically disappears. Server response has been acceptable but I’ve hit a real bog-down at least 6 times during the contract interval and they are very slow to locate the source (which usually is caused by a poorly designed website on the same server). All in all, I’ve seen worse but I’m looking for better at a reasonable price. Good luck to you!
I have been using hostpapa for about three years now and my experience has been great. I have never had any technical problems with the site and whenever I needed to contact them for help they have always been quick to respond. I love the fact that they do green hosting as well! I would recommend them to anyone who is looking to start a website.
We are seriously considering moving our domain out of HP. I’ve always loved the focus on green energy and such, but we have had constant issues and problems with email, including having it marked as spam (apparently because HP’s servers blast a bunch of junk–but I don’t know, because they were never very forthcoming about what the issue was), email getting stuck on the server (therefore showing as “sent” to us but not actually sent), and other random issues, and HP support has generally been unhelpful and unresponsive and ALWAYS is slow to react. Taking a week to even just respond (not fix, respond) to an issue that is costing us clients and money is NOT acceptable.
By the way, if you see a bunch of positive reviews around the same time as this one, it’s because HP mass emailed all of us and said that if we wrote a positive review, we’d get a USB drive. I’m pretty sure that violates whatever policies govern this evaluating site, and even if it doesn’t, it certainly undercuts the whole purpose of it. (It obviously backfired with me though.)