Well first off I chose this hosting service for my company website because of its unique GREEN stance (data centres powered by 100% renewable green energy sources!). As a progressive company this matches our 21st century philosophy geared to moving away from oil/gas/nuclear to solar/wind and geo-thermal. Well done for making that very important stance.
As for performance, unlike other companies, I can?t remember when we have ever had a fault or ever needed to contact support? (perhaps once in 3 years?). It?s reliable, non-expensive, unlimited data with preset CMS installers (Joomla etc.). As for speed I think depends how you have coded your website. I recently created at HTML5/CSS3 new mock up for our site and it was instantaneous, whereas our Joomla site has a slow load up.
I’ve been with HostPapa since 2008 and can happily say they’ve been great. Their tech support is quick to respond and very helpful and have helped me out on a good few occasions. Even as their company has grown over the years they still put the customer first. Their pricing is great (I save a good bit on their 3 year hosting plan) and I hope to benefit from their reseller package soon. All in all its been one of my good decisions choosing HostPapa.
Great post!!!! really Eye opener for me and astonished to see such an application made with web hosting. I must say your blog is very helpful. I found another website named myasp.net which provides Free MVC Hosting,Free ASP.NET Hosting and other Hosting services .
Tier I support has been good; however, Tier II support has been less than adequate; in that, they never find a problem, they attempt to make you look stupid, and then the trouble just magically disappears. Server response has been acceptable but I’ve hit a real bog-down at least 6 times during the contract interval and they are very slow to locate the source (which usually is caused by a poorly designed website on the same server). All in all, I’ve seen worse but I’m looking for better at a reasonable price. Good luck to you!
I have been using hostpapa for about three years now and my experience has been great. I have never had any technical problems with the site and whenever I needed to contact them for help they have always been quick to respond. I love the fact that they do green hosting as well! I would recommend them to anyone who is looking to start a website.
We are seriously considering moving our domain out of HP. I’ve always loved the focus on green energy and such, but we have had constant issues and problems with email, including having it marked as spam (apparently because HP’s servers blast a bunch of junk–but I don’t know, because they were never very forthcoming about what the issue was), email getting stuck on the server (therefore showing as “sent” to us but not actually sent), and other random issues, and HP support has generally been unhelpful and unresponsive and ALWAYS is slow to react. Taking a week to even just respond (not fix, respond) to an issue that is costing us clients and money is NOT acceptable.
By the way, if you see a bunch of positive reviews around the same time as this one, it’s because HP mass emailed all of us and said that if we wrote a positive review, we’d get a USB drive. I’m pretty sure that violates whatever policies govern this evaluating site, and even if it doesn’t, it certainly undercuts the whole purpose of it. (It obviously backfired with me though.)
I am with Hostpapa since 2012. every time i had a probleme, the tech support were there to give help to me as soon as possible. i didn’t got many issues to be honnest. it is just wonderfull. good job.
tech support and online support are totally useless. They can’t setup a simple cron job within 7 days! All issue MUST go through their trouble ticket system and takes days to resolve.
HostPapa always looks out for us. We feel the sites hosted on HostPapa are rock solid and we have dozens hosted there. HostPapa always is ahead of the curve and their procedural knowledge is second to none.
Sites have the software & security updates the minute they get the notice. Have had a couple issues with new software we installed on sites and they have a great ticket system which they jump to and begin to resolve the problem with us instantly. Love the great team and the great hosting.
M. Shane David
Godaddy is the worst of the worst! Stay far far away of this company!
My website was a joomla website about cheapest products of a market. Nothing illegal or for adult. Nothing wrong with my content. This is what happened with this very bad hosting company Godaddy:
1) You buy a web hosting.
2) You spend time to set it up
3) You start to promote it
4) They put down your website without any reason
5) They don’t inform you at all
6) You cannot login in cpanel anymore
7) You cannot fix anything
8)They don’t have livechat support
9) You send a mail and you wait…wait….wait….
Tell me what worst could happen to a webmaster!
They couldn’t be worse.
Stay away from them!
They have a horrible support. Every time I open a support ticket with them, they close it without doing anything. They always tell me they can’t find any problem. Well, I always find problems and so my clients.
The guys from support are very rude and close the live chat if you start asking so many questions. They only reply after ages and never help you out.
Besides it all, their servers are a big joke, and google can’t even find my sitemap because their response time is too long.
My site is down EVERY DAY and they say there’s nothing wrong.
My advice: although they have low prices, if you host with them, you’re throwing away your money.
To respond to Mike’s comment, as a sysadmin, I have had web hosting companies break email because they change the Nameservers without knowing what the entire zone file contains. If you do leave it up to your web hosting company, make sure they know all the records are correct.
I had some problems reaching my site off and on for a while, not enough to bother reporting, but it slowly got worse, so I opened a support ticket. I had to keep opening new support tickets and wasn’t getting clear answers as to what was going on with my domain hosting.
Eventually my website wasn’t working at all and I was unable to even access my cPanel. After more unsuccessful attempts to communicate with the support team I finally said I wanted a refund for my remaining hosting that I’d paid for, as my site was now completely unreachable. This finally prompted someone from HostPapa to contact me and they figured out my IP was blocked. This was given as a one sentence response after weeks of having problems. I didn’t get an apology, or an explanation of WHY my IP got blocked in the first place, how I could avoid the problem in the future, etc.
Very disappointed with the service I was provided. I will definitely be switching hosts at the end of my service period.
I am not a tech savvy person and when I started my business, a friend recommended I use HostPapa for my website. I am so happy I did, it was so easy to use, I got my webpage up and running in no time and when I had a problem HostPapa’s tech support was awesome - the attendant was friendly and very helpful.
Thank you so much for running such as great service. I have recommended you to everyone!
Best web hosting service! Been using them for years and with multiple accounts. Had an issue once with a complete hosting account, had to erase it all…. was up and running with 4 websites within the hour!! Great job!
I have been using HostMetro for a year already and have nothing but great comments for them. Their support team provided me with excellent, fast service when I needed anything from them. Since I have received such great service and performance, I’m using them again for my next website.
Great job, guys!
Support is disgusting and VERY UNHELPFUL. Just want to reset your account when it has been hacked, so you lose all your websites and information.
Online support can’t do anything - everything has to go to tech support via email. Takes day to have the simplest tasks completed.
My account has been hacked 4 times in 6 months, even with random passwords.
Don’t waste your time with this company!!!
I have a small sideline service/business with host papa, I find the SSL certificate service really valuable.
I feel this has resulted in good visibility and a consistent stream of business.
I’ve hosted http://cuentosparadormir.com a large website (more than 100K pageviews a day) featuring stories for children, with InMotion for more than 6 years. That is a lot of time for many things to happen (update plans, security incidents, outages, hardware problems, etc…) Overall I’m very satisfied, although their technical support excellence (time ago they were the best of the best) have decreased a bit in the last 2-3 years.
For the first time in so many years, a few months ago they did a very bad work during a server move that created me lots of truoble. I were really angry at them, but I have to admit they did their best to repair the damage and to investigate the root cause of the issues. Their final report apologizing and admitting their errors, while explaining them transparently and in detail (I am an expert in this field, I would have known if they would have tried to fool me), was an actual evidence that they care about their customers and do not treat them like if they were stupid (which is something that happens a lot, specially in services related to complex technical events)
HostPapa provides all the services that you need at a reasonable cost. You can choose to use some or all of these services, depending on your Website needs and your Website building skills. In any case, the HostPapa interface to all services is simple, straight-forward, easy to understand and easy to use. The powerful cPanel interface is standard, which eliminates the learning curve for Website creation and maintenance. HostPapa support is excellent; they have provided detailed answers to questions and how to do things, which is beyond the call for support. All your support “tickets” can be reviewed at any time. If you have a team working on your Website, adding and managing users with different authority levels is easy enough to do. Billing and invoices are available at a glance. Transferring Website domains into HostPapa is fairly easy to do. The fact that all of these services - Website creation, cPanel, billing, users management, transferring - are available from a single interface is positive for HostPapa users.
GREEN IS CLEAN!
HOSTPAPA has it all service and support as well as uptime and what more could you ask for as they are green.
I have been a customer now for several years and have not had any issues in the least with HOSTPAPA and have even recommended them on several occasions to some of my clients looking for a host after which I had built the website for them. I would and will recommend HOSTPAPA at anytime.. Keep up the good work…
In short, Hostpapa is just cool.
I have been using its shared hosting for half a year. It kept speedy, safe and reliable so far.
One of my favorites in hosting industry. Recommended to everyone who is looking for a sustainable hosting for websites.
The church I work for has used HostPapa as our server for several years. It has been a reliable with technical help readily available. The web designer who reconstructed and updated our website recently said that HostPapa was the most approachable and helpful servers she had come upon. I also find it a good value for the cost. I would recommend HostPapa if asked.
Wonderful customer service and a great price…woah. I have been a host papa customer for years, they are reliable, Canadian and purchasing green energy to feed back into the grid…what more can you ask for.
Hostpapa has been great so far
Fast-to-response and reliable customer service. They know what they’re doing. The server is stable and fast. Overall really satisfied with them. Would recommend Hostpapa to everyone here. Keep up the good work!
I now have 3 domains hosted with Host Papa, with the first domain registered more than 3 years ago. When I’ve had questions I was able to get them resolved quickly and in a manner which I could understand. They worked with me to resolve any issues that came up and I can’t think of any times when my sites have been down or unavailable. The fees are exceptional for the level of service experienced. I even have a small e-commerce site which runs without issue.
I was with 2 main hosting company’s on here.. had lots of problem’s.. moving to Host Metro was a good move! great people.. no problem’s, they do what they say.. always there for me.. i will stay with them..
My fees due notices from iPage were sent to an address I had closed, and neglected to inform them. My bad. Though they had my phone, address and email through their hosting, without further notice they closed my account, negated my login and deleted my website files. I was told I could start a new account and would need to pay $150 to restart my website.
I have had several web pages through ipage. One is a really simple site that I used Weebly to drag and drop and put together. It doesn’t sell anything and it isn’t very involved so no problems with it.
Then I got my second website. I made the mistake of putting it in the same account as my first (you can have many domains with a single account)…Unfortunately, this seems to cause problems because pointing my second web domain became problematic with my choice to use WordPress. That was a headache for a couple of days as they had to point the domain differently. I STILL cannot access Wordpress from ipage and at this point I’d just as soon NOT have them mess with it because every time I called for support about this, they changed the file pointing and not the access through WordPress and I couldn’t get to my website without having to go back in and manually correcting where they pointed it. **I AM NOT A PROGRAMMER so I had to use my time and brain power to figure this out–which I successfully did twice when I’d called to tell them that I couldn’t access wordpress from their access page.
Worst yet, my second website IS complex and I sell items online. I needed a secure certificate, which I bought through iPage. When I purchased it, I was quoted 4 hours and it would be up and running. After 4 hours, it still wasn’t secure, although the IP address had changed. So I called support. They told me it would be 24 hours. I waited 72. It STILL wasn’t up and running. When I called support, they told me it was “at the highest level of engineers". The techie at the lowest tier couldn’t tell me anything about the progress although she said that she was resubmitting my ticket and would tell them that they need to keep me informed as to the progress. That was over a weekago and I have not heard a word, nor is my SSL certificate up and my site secure.
I’m on eternal hold with support right now and since my business cannot move forward without the SSL, I am losing money and extremely unhappy. They don’t seem to be that concerned or to even have a clue as to what the problem might be. My website isn’t really that complex and doesn’t have any unusual plug ins or other items, so it is mystifying to me that they can’t seem to either fix the problem or set up a completely different SSL certificate. I can tell you my confidence in iPage has gone from very high to the lowest possible at this point. I am spending time out of my precious schedule to research other possible hosting solution.
I know I can cancel any time. But just beware, that they keep $35 as a processing fee on any cancellation–which they don’t really put upfront when they say, “Cancel anytime". That is almost the entire amount a years hosting costs so I guess it’s quite a good scam. But, if I have to I’ll eat the money and get a reliable host who can operate SSL sites correctly. VERY UNHAPPY CUSTOMER!!!!!!!!
I agree, host gator is not the best web hosting service out there. Ive used host gator for a little over a year now and the technical support is probably the worst I’ve ever seen. they dont get to my answer right away and I’m often left waiting for a response. Ive been doing some research online to find a better hosting service.
99.9% guaranteed uptime is a joke… all my websites have been down for 3 days.. many support tickets sent. no replies… i have lost a lot of money…
I had an issue installing Wordpress on my site and the tech support was patient enough to work through the problem with me. I thoroughly was satisfied with the solution they helped me acheive!
Terrible company to buy a product from.
Paid $6.99 for a service for hosting basic. Did not get FTP access like the support rep told me I would.
Then upgraded for $9.99/mo for Advanced hosting. FTP access was slow, buggy and had no ability for .htaccess which screwed up my permanlinks and domain URL.
NO customer support even though I’d phoned them numerous times. They told me it was my own fault for buying through them! WHAT?
Also a list here -
- NO support
- NO refund
- No ability to upload files larger than 10mb at once
- No Control Panel
- No MySQL support
- No Database control
- FTP isn’t fully native
- Expensive renewal rates
Terrible quality of service - product being sold in the UK without following Sales of Goods Act. ILLEGAL!
Unable to get straight answer from hostmetro WHY my error_log disappears approx every two hours.
Great service! Fast, detailed and with initiative. Thumbs up.
I must say thanks to your team for the good work he do for me. Your team take time to answer my question (live chat) and resolved my problem on our server. Each time i need help for our server, your team is ready to help me….
Alain Gilbert, owner of FrogQc web site.
P.S.: Sorry for my english, i a french canadian..
I think having zero downtime or any type or server fault would be unrealistic, even using VPS. What I find most notable with IMH is the great tech service, 24/7, by phone or by e-mail and their ability to help resolve all the issues in a timely manner.
Our office’s human resource is limited and we need to focus on sales. Using IMH has helped us to almost eliminate e-mail & website issues and freed our time to focus on our business.
I’ve been using InMotion for several years and the customer service has been excellent. The online chat is super easy and you can call and get a live person 24/7. I’ve yet to have a bad experience.
This is the best customer service from any type of business I have received. My most recent interaction was 12/25/13 at 10:30pm, I mistakenly deleted a tool that I needed. I was prepaired to wait 24 to 48 hours for help because it was after all Christmas night. I received an email immediately after sending in my support request to acknowledge it was received, within 26 minutes on Christmas night my mistake was fixed. I can’t think of any other customer service that would be so quick to respond and fix the problem, 26 minutes needs an A+++ rating. Thank you Inmotion!
they are the most shity company which i have ever seen. they supports sucks reply email after 24 hours. i got some marwell in some file. and they f********ing bastered delete my whole account. and i lose my client data i got sued. they are just bunch of idiots who dont know how to remove the single file from server. i even request them that mysql files dont get any marwell. but they are just bastereds’s dont ever use there service. i waste my money
thanks for the info !!!!! incredible help
hello.. i hav a wish to start a web site.. how to get hosting and get domain.. any one can help me fredns??? :(
I have run several personal websites with Lunarpages as my host for many years now. I have continued to be pleased by the service provided. I have had stable and reliable service, on the occasions where there have been technical concerns their support team has been prompt with their work and have followed through persistently to fix the problem. Personally I will continue to use their hosting for a long time to come.
I give 2 stars as their service has been good. For me, the deceptive practices are the problem. I started out with $2.99/mo rate, and then it jumped up to $9.99/mo and auto-renewed on Thanksgiving. Now that is just wrong. And while they all may do the same, its not an acceptable excuse. So I’m switching to another company. Its a pain to switch, but they leave me no choice!
As much as I hated to do it, I had to cancel my service with LunarPages. They have hosted my website for several years and always provided a great service. I found that I just could not justify needing it anymore. For those looking for a hosting site, give them a look. Thanks Ashley for all your help today.
iPage’s purchase of Renewable Energy Certificates (RECs) to cover the usage of electricity for their servers and offices in order to minimize their carbon footprint is not necessarily ideal but its good enough. Maybe they can actually harness the wind themselves to produce their own electricity.
Lunarpages Technical Support Team is so outstanding it is impossible for me to compare them to our previous hosting service provider. We are extremely satisfied with the promptness and proficiency of Lunarpages Systems Administrator; not to mention their friendly and cordial manners. They the tirelessly work to resolve our issue. They provide a truly exceptional service.
Thank you Lunarpages Technical Support Team.
Web Developer, Cuda Zoo, LLC.
I have 2 accounts with these guys.One got hacked and the hackers affected all the sites that were hosted (about 5 of them). I had the backup service, which is $10p.a. i think, so just by going on to chat, they fixed all my sites back up. Was quite happy at how easy it was. Would recommend
Lunar ROCKS! Our company has been with them since just after their inception as a Hosting presence and we aren’t leaving. If we have a problem they fix it without a lot of questions or finger pointing. Great service.
My business site was hosted for several years at Lunar Pages on a shared server. We outgrew that in terms of traffic, and now have moved on to a different option for us. However, my experience with Lunar Pages over several years was positive. I would recommend that if you are on a shared server, you invest in the “managed shared hosting” option which does cost $39.95 a month, but the support and service you get for that is quite good - 24/7 dedicated line, quick response to issues, and LP would do the fixes directly whenever I asked them to handle it.