I am not a tech savvy person and when I started my business, a friend recommended I use HostPapa for my website. I am so happy I did, it was so easy to use, I got my webpage up and running in no time and when I had a problem HostPapa’s tech support was awesome - the attendant was friendly and very helpful.
Thank you so much for running such as great service. I have recommended you to everyone!
Best web hosting service! Been using them for years and with multiple accounts. Had an issue once with a complete hosting account, had to erase it all…. was up and running with 4 websites within the hour!! Great job!
I have been using HostMetro for a year already and have nothing but great comments for them. Their support team provided me with excellent, fast service when I needed anything from them. Since I have received such great service and performance, I’m using them again for my next website.
Great job, guys!
Support is disgusting and VERY UNHELPFUL. Just want to reset your account when it has been hacked, so you lose all your websites and information.
Online support can’t do anything - everything has to go to tech support via email. Takes day to have the simplest tasks completed.
My account has been hacked 4 times in 6 months, even with random passwords.
Don’t waste your time with this company!!!
I have a small sideline service/business with host papa, I find the SSL certificate service really valuable.
I feel this has resulted in good visibility and a consistent stream of business.
I’ve hosted http://cuentosparadormir.com a large website (more than 100K pageviews a day) featuring stories for children, with InMotion for more than 6 years. That is a lot of time for many things to happen (update plans, security incidents, outages, hardware problems, etc…) Overall I’m very satisfied, although their technical support excellence (time ago they were the best of the best) have decreased a bit in the last 2-3 years.
For the first time in so many years, a few months ago they did a very bad work during a server move that created me lots of truoble. I were really angry at them, but I have to admit they did their best to repair the damage and to investigate the root cause of the issues. Their final report apologizing and admitting their errors, while explaining them transparently and in detail (I am an expert in this field, I would have known if they would have tried to fool me), was an actual evidence that they care about their customers and do not treat them like if they were stupid (which is something that happens a lot, specially in services related to complex technical events)
HostPapa provides all the services that you need at a reasonable cost. You can choose to use some or all of these services, depending on your Website needs and your Website building skills. In any case, the HostPapa interface to all services is simple, straight-forward, easy to understand and easy to use. The powerful cPanel interface is standard, which eliminates the learning curve for Website creation and maintenance. HostPapa support is excellent; they have provided detailed answers to questions and how to do things, which is beyond the call for support. All your support “tickets” can be reviewed at any time. If you have a team working on your Website, adding and managing users with different authority levels is easy enough to do. Billing and invoices are available at a glance. Transferring Website domains into HostPapa is fairly easy to do. The fact that all of these services - Website creation, cPanel, billing, users management, transferring - are available from a single interface is positive for HostPapa users.
GREEN IS CLEAN!
HOSTPAPA has it all service and support as well as uptime and what more could you ask for as they are green.
I have been a customer now for several years and have not had any issues in the least with HOSTPAPA and have even recommended them on several occasions to some of my clients looking for a host after which I had built the website for them. I would and will recommend HOSTPAPA at anytime.. Keep up the good work…
In short, Hostpapa is just cool.
I have been using its shared hosting for half a year. It kept speedy, safe and reliable so far.
One of my favorites in hosting industry. Recommended to everyone who is looking for a sustainable hosting for websites.
The church I work for has used HostPapa as our server for several years. It has been a reliable with technical help readily available. The web designer who reconstructed and updated our website recently said that HostPapa was the most approachable and helpful servers she had come upon. I also find it a good value for the cost. I would recommend HostPapa if asked.
Wonderful customer service and a great price…woah. I have been a host papa customer for years, they are reliable, Canadian and purchasing green energy to feed back into the grid…what more can you ask for.
Hostpapa has been great so far
Fast-to-response and reliable customer service. They know what they’re doing. The server is stable and fast. Overall really satisfied with them. Would recommend Hostpapa to everyone here. Keep up the good work!
I now have 3 domains hosted with Host Papa, with the first domain registered more than 3 years ago. When I’ve had questions I was able to get them resolved quickly and in a manner which I could understand. They worked with me to resolve any issues that came up and I can’t think of any times when my sites have been down or unavailable. The fees are exceptional for the level of service experienced. I even have a small e-commerce site which runs without issue.
I was with 2 main hosting company’s on here.. had lots of problem’s.. moving to Host Metro was a good move! great people.. no problem’s, they do what they say.. always there for me.. i will stay with them..
My fees due notices from iPage were sent to an address I had closed, and neglected to inform them. My bad. Though they had my phone, address and email through their hosting, without further notice they closed my account, negated my login and deleted my website files. I was told I could start a new account and would need to pay $150 to restart my website.
I have had several web pages through ipage. One is a really simple site that I used Weebly to drag and drop and put together. It doesn’t sell anything and it isn’t very involved so no problems with it.
Then I got my second website. I made the mistake of putting it in the same account as my first (you can have many domains with a single account)…Unfortunately, this seems to cause problems because pointing my second web domain became problematic with my choice to use WordPress. That was a headache for a couple of days as they had to point the domain differently. I STILL cannot access Wordpress from ipage and at this point I’d just as soon NOT have them mess with it because every time I called for support about this, they changed the file pointing and not the access through WordPress and I couldn’t get to my website without having to go back in and manually correcting where they pointed it. **I AM NOT A PROGRAMMER so I had to use my time and brain power to figure this out–which I successfully did twice when I’d called to tell them that I couldn’t access wordpress from their access page.
Worst yet, my second website IS complex and I sell items online. I needed a secure certificate, which I bought through iPage. When I purchased it, I was quoted 4 hours and it would be up and running. After 4 hours, it still wasn’t secure, although the IP address had changed. So I called support. They told me it would be 24 hours. I waited 72. It STILL wasn’t up and running. When I called support, they told me it was “at the highest level of engineers". The techie at the lowest tier couldn’t tell me anything about the progress although she said that she was resubmitting my ticket and would tell them that they need to keep me informed as to the progress. That was over a weekago and I have not heard a word, nor is my SSL certificate up and my site secure.
I’m on eternal hold with support right now and since my business cannot move forward without the SSL, I am losing money and extremely unhappy. They don’t seem to be that concerned or to even have a clue as to what the problem might be. My website isn’t really that complex and doesn’t have any unusual plug ins or other items, so it is mystifying to me that they can’t seem to either fix the problem or set up a completely different SSL certificate. I can tell you my confidence in iPage has gone from very high to the lowest possible at this point. I am spending time out of my precious schedule to research other possible hosting solution.
I know I can cancel any time. But just beware, that they keep $35 as a processing fee on any cancellation–which they don’t really put upfront when they say, “Cancel anytime". That is almost the entire amount a years hosting costs so I guess it’s quite a good scam. But, if I have to I’ll eat the money and get a reliable host who can operate SSL sites correctly. VERY UNHAPPY CUSTOMER!!!!!!!!
I agree, host gator is not the best web hosting service out there. Ive used host gator for a little over a year now and the technical support is probably the worst I’ve ever seen. they dont get to my answer right away and I’m often left waiting for a response. Ive been doing some research online to find a better hosting service.
99.9% guaranteed uptime is a joke… all my websites have been down for 3 days.. many support tickets sent. no replies… i have lost a lot of money…
I had an issue installing Wordpress on my site and the tech support was patient enough to work through the problem with me. I thoroughly was satisfied with the solution they helped me acheive!
Terrible company to buy a product from.
Paid $6.99 for a service for hosting basic. Did not get FTP access like the support rep told me I would.
Then upgraded for $9.99/mo for Advanced hosting. FTP access was slow, buggy and had no ability for .htaccess which screwed up my permanlinks and domain URL.
NO customer support even though I’d phoned them numerous times. They told me it was my own fault for buying through them! WHAT?
Also a list here -
- NO support
- NO refund
- No ability to upload files larger than 10mb at once
- No Control Panel
- No MySQL support
- No Database control
- FTP isn’t fully native
- Expensive renewal rates
Terrible quality of service - product being sold in the UK without following Sales of Goods Act. ILLEGAL!
Unable to get straight answer from hostmetro WHY my error_log disappears approx every two hours.
Great service! Fast, detailed and with initiative. Thumbs up.
I must say thanks to your team for the good work he do for me. Your team take time to answer my question (live chat) and resolved my problem on our server. Each time i need help for our server, your team is ready to help me….
Alain Gilbert, owner of FrogQc web site.
P.S.: Sorry for my english, i a french canadian..
I think having zero downtime or any type or server fault would be unrealistic, even using VPS. What I find most notable with IMH is the great tech service, 24/7, by phone or by e-mail and their ability to help resolve all the issues in a timely manner.
Our office’s human resource is limited and we need to focus on sales. Using IMH has helped us to almost eliminate e-mail & website issues and freed our time to focus on our business.
I’ve been using InMotion for several years and the customer service has been excellent. The online chat is super easy and you can call and get a live person 24/7. I’ve yet to have a bad experience.
This is the best customer service from any type of business I have received. My most recent interaction was 12/25/13 at 10:30pm, I mistakenly deleted a tool that I needed. I was prepaired to wait 24 to 48 hours for help because it was after all Christmas night. I received an email immediately after sending in my support request to acknowledge it was received, within 26 minutes on Christmas night my mistake was fixed. I can’t think of any other customer service that would be so quick to respond and fix the problem, 26 minutes needs an A+++ rating. Thank you Inmotion!
they are the most shity company which i have ever seen. they supports sucks reply email after 24 hours. i got some marwell in some file. and they f********ing bastered delete my whole account. and i lose my client data i got sued. they are just bunch of idiots who dont know how to remove the single file from server. i even request them that mysql files dont get any marwell. but they are just bastereds’s dont ever use there service. i waste my money
thanks for the info !!!!! incredible help
hello.. i hav a wish to start a web site.. how to get hosting and get domain.. any one can help me fredns??? :(
I have run several personal websites with Lunarpages as my host for many years now. I have continued to be pleased by the service provided. I have had stable and reliable service, on the occasions where there have been technical concerns their support team has been prompt with their work and have followed through persistently to fix the problem. Personally I will continue to use their hosting for a long time to come.
I give 2 stars as their service has been good. For me, the deceptive practices are the problem. I started out with $2.99/mo rate, and then it jumped up to $9.99/mo and auto-renewed on Thanksgiving. Now that is just wrong. And while they all may do the same, its not an acceptable excuse. So I’m switching to another company. Its a pain to switch, but they leave me no choice!
As much as I hated to do it, I had to cancel my service with LunarPages. They have hosted my website for several years and always provided a great service. I found that I just could not justify needing it anymore. For those looking for a hosting site, give them a look. Thanks Ashley for all your help today.
iPage’s purchase of Renewable Energy Certificates (RECs) to cover the usage of electricity for their servers and offices in order to minimize their carbon footprint is not necessarily ideal but its good enough. Maybe they can actually harness the wind themselves to produce their own electricity.
Lunarpages Technical Support Team is so outstanding it is impossible for me to compare them to our previous hosting service provider. We are extremely satisfied with the promptness and proficiency of Lunarpages Systems Administrator; not to mention their friendly and cordial manners. They the tirelessly work to resolve our issue. They provide a truly exceptional service.
Thank you Lunarpages Technical Support Team.
Web Developer, Cuda Zoo, LLC.
I have 2 accounts with these guys.One got hacked and the hackers affected all the sites that were hosted (about 5 of them). I had the backup service, which is $10p.a. i think, so just by going on to chat, they fixed all my sites back up. Was quite happy at how easy it was. Would recommend
Lunar ROCKS! Our company has been with them since just after their inception as a Hosting presence and we aren’t leaving. If we have a problem they fix it without a lot of questions or finger pointing. Great service.
My business site was hosted for several years at Lunar Pages on a shared server. We outgrew that in terms of traffic, and now have moved on to a different option for us. However, my experience with Lunar Pages over several years was positive. I would recommend that if you are on a shared server, you invest in the “managed shared hosting” option which does cost $39.95 a month, but the support and service you get for that is quite good - 24/7 dedicated line, quick response to issues, and LP would do the fixes directly whenever I asked them to handle it.
Been with them for years (8+) and have been VERY happy. Sure, there has been a few hiccups, but EVERYbody makes mistakes. The true measure of a company is what they do AFTER the mistake. Lunar has always treated me right and been good to work with.
I am a designer but I’m not so great when it comes to coding or understanding domains, ftp’s and basically any hosting functionality and lingo. Since I have been with Webhostinghub their tech support has been superb, I can’t praise them high enough. There hasn’t been any issues(from the simple to the intense) that they couldn’t resolve for me quickly and efficiently. They did have a spat of chat session issues where the sessions would close which was frustrating but this hasn’t happened recently. I’ve had no down time on any of my domains and I feel the yearly cost for this service is very reasonable. I’ve been with them for 3 years and I will continue many more if they keep up this service.
I was having trouble publishing my updates to my website. I kept trying, but could not get the system to accept my changes. I contact Tech Support let them know what the problem was. Within an hour or so, they contacted me for information on the website. They looked into it; fixed the problem and now my website is correct. Tech Support, especially Matt G., were very professional and knowledgeable about website problems. Thank you very much for your expert knowledge.
I have used web hosting hub for the past year and have never had an issue. I recently was changing the format of the website to wordpress and ran into an issue. I was worried that webhostinghub would say the issue was with wordpress and not help me but when I contacted support they quickly helped me fix the issue (even though it was not an issue with webhosting hub). I really appreciate this type of service.
Hub’s online technical support is fabulous! It’s the reason I’m still with them! Hub’s support team is honest, professional, and quick to support all of my technical needs. I highly recommend them
~ John Landt
I am an intermediate user… not an expert. I’ve been with WebHostingHub for over three years and host over a dozen websites with them. When I screw something up, I can talk to someone on the phone (so far without waiting at all)! Don’t get me wrong I can chat with them on the net or do email… but when I call, they pick-up! I don’t know how many languages they speak, but English is REAL English and they have never talked down to me… No matter how stupid I am!
the chat is excellent and very helpful and people attending are really efficient thank you very much
I have contacted Webhosting Hub support services several times and every time they have been helpful and walked me through the process of fixing my problem. Great job to the customer service Reps.
I have always found webhosting hub to offer very friendly fast efficient service and would recommend to anyone
I signed up. Everything sounded great. Website fails. Not sure if they got hit with a virus or what. They seem to be having the same problem I was having on Hostmonster and Justhost. That’s was why I was going to move my stuff.
Been with them since 2002.. Great! have 5 clients using them as well…
I am a newbie, and as a newbie I am tempted to step away from things like DNS servers and mostly leave that part to my hosting provider but as stated in the post above, some of them lack the resources or skills to do a good job.
I have never had any complaints about their services, which for me (small-timer) were fine, the site is well-organized, support is good etc…
HOWEVER, the Globat billing practices border on theft or sometimes clearly and simply are theft. E.g. they used to send me emails saying that if I do not opt out of an upgrade, they would simply upgrade my account, and off course they would upgrade the bill accordingly.
I just discovered that they have been charging my credit card for an account that has been closed for ages and that they have added several upgrades to this account. The weird thing is that they are doing this on a credit card that did not even exist at the time I was a client with them. I know it is easy to get confused about such things, but in my case it is clear. After being self-employed (which is why I had the site), I closed the site and went to work for a bank (which is where I got the credit card).
Overall, it does not matter how good their service is, or how cheap they are, I have paid three years of hosting ($500) for a website that did not exist, so I can only recommend to stay far away, and if you have been had, complain to your credit card company immediately. If the credit card companies withdraw their cooperation from Globat, the company is out of business instantaneously, so they do have influence.