This is NOT a UK based hosting company.
The email support is a joke, if, and that’s a big IF, they reply, they do not answer your query.
The live chat is not much better, the operatives have little understanding and even worse English.
This is NOT a UK based hosting company.
Hostgator Support panel is too much lazy as they take minimum 1 day to resolve the issues.
I have been with Hostgator since their beginning and I have watched service and support slip year by year. It has finally reached the stage that I must change Web Hosts. I do not know what has happened to them, perhaps spread too thin trying to do too much, but in any case nothing is being done well. The really big let down is support. It is non-existent. Days go by with no response to tickets. Phone support? Forget it. Chat you say? Maybe after 30 min a know nothing will answer. They never bother to read what you write and when they do, they generally do not pay attention to what they read. When you finally get them to understand they still do not know what to do about it. I get it, one person is chatting with many people at the same time. It is little wonder they can’t keep straight the conversation at hand. So sad, they used to be a great company to do business.
These points helps a lot in starrting web hosting ..Thanks sir for sharing this important information.
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Been with JustHost for over 5 years. Manage 3 separate accounts with 6 domains, and 10 websites. In the last 5 months, every one of the websites I manage have been hit with long term DDoS attacks of over 5 days each. In addition, each hosting account has had outages including server malfunctions, database corruptions, and direct account server login failures! I made the last complaint tonight and now am planing my moves. It’s not going to be easy but I am not about to stake my reputation on them. Seems like a long term customer would be valued but now I don’t feel obligated to recommend anything about them.
thank you sir for sharing this information with us . Being ahead like that.
Avoid if you can. If your website is any part of generating your income they are not reliable enough. This companies’ tech support is lacking in basic web hosting knowledge, is under-trained and incapable. If you read reviews done at a cursory level, they do well. If you read actual customer reviews, they are rated horribly. Don’t make the mistake of using them.
In response to: Web Hosting 101: How to Get Started FAST!
Comment from: Domain Records Lookup [Visitor]
Worst webhost ever! Their servers can’t even run simple WordPress sites properly. Every 2-3 days my website stopped working. Often MySQL database would stop working. My last year with them was worst suffering. I wasted a lot of time emailing them tickets and calling them. Rankings of my website went became poor due to their server problems. Please don’t go for it. Choose only reputed hosting provider, never trust such liars and their promises.
Thank you so much for this information, it was very thorough and informative.
The actual terms of service are a much different story. Upon sign up, many users simply agree to the terms without reviewing the actual information.
I have several accounts with IMH and the support is generally fantastic.
The live chat service normally responds within seconds rather than many minutes like other providers and if the live chat team do not know the answer they will escalate to another tier or raise a ticket to support.
Keep up the good work!
iPage use to be a great company we have been with them for five years and recommended them to customers and associates alike.
They are not the same company we signed up with .
Monday morning we come to the office, No web site , No email, No on-line store,
Apparently due to a clerical error on their end our account was put into redemption.
Hours on hold for tech support, dozens of emails (using gmail), dozens of on line chats.
Their response “there is a ticket in we will get to it when we get to it” and when did they get to it? 5 days later…..make no mistake they held us hostage. Charged us stupid money (for what they admit was there mistake).
They couldn’t care less about you your business or your reputation . Do your home work, we are just one of hundreds iPage has done this to.
A word of advice, no matter who your web host is, keep them separate from your domain name registrar, if they are one and the same they can hold you hostage like they did us.
I have been with them for a few years. First, the quoted prices are introductory. Be sure to investigate the REAL cost if you want to host your site more than a year or two. The cost jumped from $2 a month to over $10 a month!
Also, beware of the drag and drop tools. Most are limited in number of pages and in the utility of the tools. I was always having to work around the tools to get my site formatting as I wanted.
Finally, beware of extras. Every time I wanted to do something, they tried to upsell me, even on the very basic tasks I was doing.
I have been using Hostmetro with their hosting system and I am not happy at all.
Firstly, the sites are amazingly slow.
Second, they keep on suspending the account. They told that they suspend it because I am sending spam with my wordpress plugin Akismet.
I told them that Akismet is an official Wordpress.com plugin, and it is for malware and spam protection. The support is inexperienced, and sends me reports of the external attacks Akismet is blocking, claiming Akismet is sending these!
They suspend the whole website without informing.
Don’t buy it because it is cheap. It’s a waste of money
Great Service and Secure. Tech Support has been friendly and fast. Would recommend them to everyone!
I have web development firm and I use Host Papa servers for my business website and customers for more than 5 years, they proved after dealing with a lot of hosting companies that they are THE BEST.
All the best Host Papa and keep it up
I have been using HostPapa for a year now and I am quite happy with the service.
Easy setup and maintenance tools to keep the website up to date. I have had good phone support when needed and very quick response to requests.
I would definately recommend this service
I heard some bad reviews about my original domain host, so I decided to transfer my domain names to JustHost last year. I was chomping at the bit to get my website started, and I waited and waited for the transfer, which still hadnt happened after several days. So I decided to cancel the account, which was an absolute nightmare. I had to get customer service to do it, and they billed me, then credited me, then billed me again. I had to get my credit card company involved to get them to refund my money. This was over a year ago. So now I get two charges on my credit card from them, which turn out to be “additional services” that are, of course, automatically renewable unless you specifically cancel each of them individually. One of them was SiteLock “Domain Security” for $19.99, and the other was “Search Engine Jumpstart” from SEO Gear. These services are also non-refundable as soon as they are billed, of course, because they are “partners,” and thus JustHost has no control over them. Right. I was very clear last year about wanting to cancel everything, and somehow I still ended up on the hook for these services. I find Just Host’s practices to be very deceptive, and once they get your money it is very hard to get it back, so I would be very hesitant to do any business with them whatsoever.