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GreenGeeks Review
Company
GreenGeeks is one of a select few web hosting services that focuses on clean energy hosting. This is the way it has been since the founding of the company by CEO Trey Gardner, who has over 10 years experience in the industry.
- CEO: Trey Gardner
- Office locations: California
- Focus: 300% Wind Powered
GreenGeeks also used to operate a second brand called SiteCloud. SiteCloud has now been merged into GreenGeeks.
Green / Environment focus
GreenGeeks web hosting service contributes less to global warming than other companies by using wind power that generates 3 times more the amount of energy than what their servers use. This makes them more environment friendly than virtually any other hosting company, even among the green ones.
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Features
GreenGeeks provides all of the features needed to run a small to medium size website including an unlimited package, control panel, web site builders and scripts and tutorials.
- Energy Efficient Infrastructure
- 300% Wind Powered Green Hosting
- 100% Carbon Neutral Friendly
- Unlimited Web Space
- Unlimited Data Transfer
- Unlimited E-mail Accounts
- Unlimited MySQL Databases
- FREE Domain for Life!
- FREE Site Builder & Templates
- FREE Marketing Credits
- FREE Site Migration
- Automated Nightly Backups
- 30 Day Money Back Guarantee
- Super Fast & FREE Setup!
Control Panel
cPanel, which is provided to users, is the most well-liked and user-friendly control panel presented for web hosting. CPanel includes tutorials with step by step guides.
- Control panel: cPanel 11 - Up to date
Easy web application installer
cPanel also includes the Fantastico script library which has a 1-click installation for all of the scripts in the Fantastico library. B2evolution, Drupal, Wordpress and Joomla are also supported
- Application installer: Fantastico Deluxe - Up to date
Site builder
For those users who are novices, RV Site Builder and SoHo Launch are available to create a website and launch it quickly. After building the site, Joomla, b2evolution, Wordpress and Drupal allow users to create a more interactive and advanced site.
Eco-Unlimited Plan
Selecting the unlimited eco site plan provides users with unlimited amount of disk space for files, bandwidth, emails, databases and domains. Each domain, that a user creates, is treated in the same manner as the primary domain.
Performance, Uptime & Equipment
One of the most frustrating occurrences for anyone with a website is server failure. That is why GreenGeeks uses state of the art equipment housed in a facility with pre-fire detection and suppression system. Nightly backups are also performed in case of server failure. Standby servers are also available for this situation to allow user websites to continue running.
- 99.9% Uptime Guarantee
- Nightly backups
Customer Support
Customer service and tech support are available 24/7 through email or phone support from 9 am to midnight EST. Technical support is based in North America.
Quality customer support is essential to the success of any business. GreenGeeks focuses on providing excellent customer service. Also ensuring fast service to resolve or correct any issues is a goal.
Customer Satisfaction & Guarantees
GreenGeeks offers a 30-day money back guarantee along with a 99.9% uptime guarantee.
- Money back guarantee: 30 days
- Uptime Guarantee: 99.9%
Conclusion
As always, it is important to keep in mind that as with any business, there may be some problems. It is no different with GreenGeeks. Customer support and technical difficulties might occur. A lack of understanding between technicians and customers may also arise.
One of the issues may come with not being able to access the user website. However, this can also be caused by an ISP firewall. Other issues such as cancellation may develop. One of the complaints is that if the user website can not be accessed then it is hard to cancel the account.
Regardless of the issues that may arise, GreenGeeks offers a more user and environmentally friendly experience than many of their competitors.
5 comments
Last 24 months
| Overall user ratings
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I’m thinking of switching to greengeeks in May. I operate my website via joomla so I decided to contact customer support upon reading Peter’s comment about threats from greengeeks to remove joomla. Customer supports said that it was simply not true - they support joomla all right! Peter, how would you explain that?
Great company that cares not only about the environment but their customers as well. They have really contributed to the success of my Soho rentals company.
I own several sites and I chose GreenGeeks for 3 main reasons: they are US-based, they are wind-powered and they do nightly back-ups which is very important for my business.
I have been with them for 6 months now and I have nothing to say (i.e. nothing to complain about).
I have been using green geeks for a couple of months now and I am truly happy with them. when I have had problems and used their live chat for assistance, their techs have been more than patient and helpful with my needs. Even after contacting them 2 -3 times in one night.
My only issue, and this is primarily my fault, my billing was going to spam and I did not see it so I ended up with a late fee. I am in hopes of some sort of refund but if not, I’m still fine with it.
I have used other companies with different prices here and there. As a lot of other posters have said, at least they are trying to minimize our carbon print. I fully support this company and have much respect for the owner and his employees. Kudos.
I transferred to Green Geeks after reading stunning reviews of them. I have been with them for 4 months now and I have no choice but to locate different service providers.
I have had numerous problems with the webmail service - not being able to access internationally - large numbers of international ISPs block their traffic and also find that when an issue is raised because no history is held with the ticket I am having to provide the same information to ten different support people. It is highly frustrating.
It is a shame as I really back the idea of Green Web Hosting
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