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iPage Review

  October 5, 2012 • Category: Reviews

General

Originally founded in 1998, iPage started as a full web solution provider based in Burlington, MA. But after 2000, they put their activities on hold to restart as a 100% web hosting company in 2007. With a leading team composed of the top men in the business and an aggressive hosting plan, iPage has made a powerful come-back.

Today, iPage's platform serves over 1,000,000 web sites and they are one of the top well known brands in the web hosting industry.

  • Founded: 1998 - switched to 100% hosting in 2007
  • Owner: EIG (Endurance International Group)
  • Founder and CEO: Thomas Gorny
  • Office location(s): Burlington, MA
  • Data center location(s): 2 in Massachusetts

iPage offers a single all-in-one hosting plan -- in the Standard / Shared web hosting category -- which includes everything most individuals and small business need.

Green / Environment focus

***** 100% Wind Energy.

iPage is also seriously involved in the Green Hosting initiative: in order to minimize their carbon footprint, iPage purchases Renewable Energy Certificates (RECs) to cover the usage of electricity for their servers and offices. Relying 100% on wind energy, iPage offsets an energy efficiency comparable to planting 2,390 acres of trees.

If you want to support the green hosting initiative, iPage will give you your own Green Badge to place on your web site. This can be an asset for your business and attract more customers.

Standard / Shared web hosting

iPage's all-in-one shared hosting plan combines the best features in the industry with, probably, the lowest price point we observed at this quality level. 

Features

***** State of the art, complete package.

As is standard now, you get "unlimited everything":

  • Unlimited Disk Space
  • Unlimited Bandwidth
  • Unlimited domains
  • Unlimited MySQL Databases
  • Unlimited e-mail addresses
You also get essential features for helping you build, install and get your site up & running as quickly as possible:
  • Intuitive site builder (drag & drop) with large database of free templates
  • Easy web application installer including:

    • Blog (WordPress, b2evolution?)
    • Photo gallery (ZenPhoto, Coppermine..)
    • CMS (Drupal, Joomla!...)
    • Forums (phpBB?)

Control Panel

***** vDeck is more intuitive than CPanel.

iPage has a custom built control panel called vDeck that we found very intuitive and easy to use -- actually even easier than the widely spread cPanel many other hosts would provide. 

For example, creating new MySQL databases is significantly easier with vDeck than with cPanel.

Security

***** Monitoring + Backups + Security Suite.

iPage provides all the security features that are state-of-the-art in today's web hosting services. These include the following:

  • Access & error logs - these allow you to check exactly what is going on on your site;
  • 24x7 controlled monitoring - so that if any problem ever arises, it is detected immediately by the iPage technical staff;
  • Nightly backups - so that in the worst case scenario, including if you overwrite your own files by mistake, you can always go back to yesterday's version of your site;
  • Power back-up - so that your site keeps running in case of a power outtage,
  • Free Advanced Security Suite - for additional security control.

Performance

***** Fast servers. No downtime observed.

iPage puts a lot of effort on reliability and security. They announce an 99.99% Uptime Guarantee. We have, indeed, not experienced any downtime during our tests.

Our tests also showed fast response times from their servers at any time of the day and on any day of the week.

Customer Support

****- 24x7 North American phone support.

iPage's customer support is among the best found in their hosting industry segment:

  • Available 24x7
  • North American phone support (under 2 minutes wait time)
  • Live chat (instant response) 
  • Support ticket system (2 hours response time)

Customer Satisfaction & Guarantees

****% Anytime Money Back Guarantee.

iPage is so sure of their customer satisfaction rate that they can offer an "Anytime Money Back Guarantee" which, indeed, makes them a very safe choice to try if you are new to wbe hosting and not exactly sure where you're going.

  • Anytime Money Back Guarantee
  • Uptime Guarantee: 99.99%
  • Award winning phone support

Conclusion

*****

With their all-in-one plan at an excellent price, iPage is perfect for all personal and small businesses needs. And with its anytime money-back guarantee, you can try it out without ever feeling tied-up. Check them out today!

Check out iPage Web Hosting now »

6 comments

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5 ratings
Average user rating:
3.0 stars
(3.0)
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11 ratings
Average user rating:
3.1 stars
(3.1)
Comment from: iPage Client [Visitor]
2 stars
iPage Client

In my experience … Good price for hosting. Decent service. Green, which is good. But - Very, very, very slow server response times. May just be that my site is hosted on a badly overloaded server, but we are talking glacially slow response times. It is as if the server must wait for the next wind gust to generate power to respond.

07/19/14 @ 07:27
Comment from: Gus [Visitor]
3 stars
Gus

Tier I support has been good; however, Tier II support has been less than adequate; in that, they never find a problem, they attempt to make you look stupid, and then the trouble just magically disappears. Server response has been acceptable but I’ve hit a real bog-down at least 6 times during the contract interval and they are very slow to locate the source (which usually is caused by a poorly designed website on the same server). All in all, I’ve seen worse but I’m looking for better at a reasonable price. Good luck to you!

05/16/14 @ 15:55
Comment from: Scodav [Visitor]
1 stars
Scodav

My fees due notices from iPage were sent to an address I had closed, and neglected to inform them. My bad. Though they had my phone, address and email through their hosting, without further notice they closed my account, negated my login and deleted my website files. I was told I could start a new account and would need to pay $150 to restart my website.

02/07/14 @ 01:18
Comment from: Stephanie [Visitor]
Stephanie

I have had several web pages through ipage. One is a really simple site that I used Weebly to drag and drop and put together. It doesn’t sell anything and it isn’t very involved so no problems with it.

Then I got my second website. I made the mistake of putting it in the same account as my first (you can have many domains with a single account)…Unfortunately, this seems to cause problems because pointing my second web domain became problematic with my choice to use WordPress. That was a headache for a couple of days as they had to point the domain differently. I STILL cannot access Wordpress from ipage and at this point I’d just as soon NOT have them mess with it because every time I called for support about this, they changed the file pointing and not the access through WordPress and I couldn’t get to my website without having to go back in and manually correcting where they pointed it. **I AM NOT A PROGRAMMER so I had to use my time and brain power to figure this out–which I successfully did twice when I’d called to tell them that I couldn’t access wordpress from their access page.

Worst yet, my second website IS complex and I sell items online. I needed a secure certificate, which I bought through iPage. When I purchased it, I was quoted 4 hours and it would be up and running. After 4 hours, it still wasn’t secure, although the IP address had changed. So I called support. They told me it would be 24 hours. I waited 72. It STILL wasn’t up and running. When I called support, they told me it was “at the highest level of engineers". The techie at the lowest tier couldn’t tell me anything about the progress although she said that she was resubmitting my ticket and would tell them that they need to keep me informed as to the progress. That was over a weekago and I have not heard a word, nor is my SSL certificate up and my site secure.

I’m on eternal hold with support right now and since my business cannot move forward without the SSL, I am losing money and extremely unhappy. They don’t seem to be that concerned or to even have a clue as to what the problem might be. My website isn’t really that complex and doesn’t have any unusual plug ins or other items, so it is mystifying to me that they can’t seem to either fix the problem or set up a completely different SSL certificate. I can tell you my confidence in iPage has gone from very high to the lowest possible at this point. I am spending time out of my precious schedule to research other possible hosting solution.

I know I can cancel any time. But just beware, that they keep $35 as a processing fee on any cancellation–which they don’t really put upfront when they say, “Cancel anytime". That is almost the entire amount a years hosting costs so I guess it’s quite a good scam. But, if I have to I’ll eat the money and get a reliable host who can operate SSL sites correctly. VERY UNHAPPY CUSTOMER!!!!!!!!

02/03/14 @ 17:42
Comment from: Generate Wind Power [Visitor]
4 stars
Generate Wind Power

iPage’s purchase of Renewable Energy Certificates (RECs) to cover the usage of electricity for their servers and offices in order to minimize their carbon footprint is not necessarily ideal but its good enough. Maybe they can actually harness the wind themselves to produce their own electricity.

11/29/13 @ 11:45
Comment from: Nancy [Visitor]  
5 stars
Nancy

I have worked with iPage and various other big name web hosting and multi-service providers. They are BY FAR the best. I am not a programmer, I’m a small business CEO who needed a well-designed website, dependable hosting and customer service, and ecommerce. I have been pleased and satisfied every single time I needed help or wanted to add or change my service or my sites. Their staff are professional but friendly, and I never have to wait too long to speak with a human being. I’m happy and I no longer worry about whether I chose the right company – after working with several, some more expensive, some less – iPage is my choice.

03/07/13 @ 22:57

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