In my opinion – and that of many of my business associates – HostPapa has a multitude of problems with customer service and honesty.

In direct contradiction of ICANN regulations, they will list themselves at the domain name administrative contact. Essentially, they are taking control of your domain name, and will do everything they can to prevent you transferring it away – unless you pay “renewal” or “unlocking” fees. In some cases this can amount to $200 or more.

ICANN does NOT allow a “losing” registrar to extort money to release a domain name for transfer.

If you want to complain about registry problems, send a copy of your message to the “real” registrar, TuCows. HostPapa is NOT an ICANN-Accredited Registrar.

I believe that HostPapa is a business front for TuCows, and they have “offices” in England and France so they can avoid taxes, and appear ‘international.’

My advice, based on my experience is: stay away from HostPapa. I really don’t care how “green” they appear to be. I don’t think they can be trusted.

I have removed all my domain names from their clutches, and cancelled all services with them.

Until recently, we had every confidence in Host Papa, however, over the last two-three weeks, we have had a spate of outtages, followed last week by all our sites being hacked by zebi.php. Support responses have been bland and formulaic and not a great deal of help. Today our sites were hacked again, this time by a different hacker - this after following advice received from Host Papa support to change/update/reinstall etc. Strangely, there are two or three sites held on servers elsewhare that have not suffered in any way, leading us to believe that the Host Papa server we are on is not secure enough. We have now moved all our sites away and although we still have a couple of years left on our plan, we do not feel confident in continuing hosted our sites with Host Papa for the time being.;-((

They are terrible when it comes to customer service, cancellation, or any account adjustments. They just kill time to push you through another year of terrible hosting. Also, they bill you for post dated services even if they are covered through the payments you made for previous service you purchased and paid before requesting to stop renewing your account with them. Trust me, you never want to give your credit card information to this pirates.

I am a very satisfied customer! Fast server, unlimited bandwidth, private .htpaccess, POP3 email access, and loads of marketing credits; YOU benefit when signing up with Hostpapa. Hosting my clothing website with my designs with Hostpapa increased my revenue. Who would have thought it!

I have had my site up and running on HostPapa for the past 2 years with no problems. The downtime has been so minimal it’s unnoticable. I have had no problems keeping the site up and installing what I need.

host papa whos your daddy

Getting set up with Hostpapa was a snap, and their added features are the best I’ve found. The site is reasonably easy to navigate and the control panel is great. I have no complaints yet.

Excellent experience! Very reliable Host Papa has the value, features, tools, customer service and tech support that are easy to use.
They also keep me informed and give extra support with emails or e-letters. Host Papa is more than just a web host provider they are a integrated part of my Web Team.

Host Papa is both feature rich and reliable. Their tech support and customer service have always been great for me.

My experience with HostPapa has been on the whole perfect. Great value! Great tools! I like very much the updates to keep everything current. Anytime I have called for help, I get an immediate response. It’s the best host I have ever used.

I have been with HostPapa since 2007 and have been happy so far. I like the fact that HostPapa is concern with our environment. I really like the green theme selected. I’m glad to be part of the team.

I’m very proud to be associated with a hosting company that cares so much about our environment. I like the green theme very much. The navigation concept used is very user friendly and flexible to any visitor. I can find what I’m looking for very quickly. I will continue to encourage signing up with HostPapa.

When I used the Preview below, I received a nasty error! You may want to check this.

REally good service and customer support

When i need any help, customer service has always been great.

I’ve been using host papa for 2 years now. The customer service is quick and responsive. They help you without a lot of “geek” talk. I like that you’re green, that was the final deciding factor for me to chose Host Papa. The price is perfect for the great service.

Most of the time, the service is excellent. Value for money, features, ease of use, and customer service are all great.
I have run into downtime very rarely.
The only reason I give reliability 4 instead of 5 stars is that a few times my site IP address has changed without warning, and waiting for the DNS servers to catch up has caused unexpected downtime.
I have not had a positive experience with technical support.
I believe they are undertrained. I have several outstanding technical problems that it is much easier to work around, rather than try and deal with HostPapa technical support. If I do not find technical solutions on my own, I will soon be forced to leave for a different hosting solution.

I transferred from another host for the simple fact that hostpapa gave me great sub domain possibilities with unlimited just about everything at a great price and I am finally able to use videos on my site.

I’ve been a customer for about 4 years and have never had a problem that wasn’t quickly dealt with by tech support lots of features and included software and Lots of webspace great tech support some email issues server doesn’t seem to be compliant with email clients on Mac. OK if sent through Gmail.

Lean, Green, and nobody’s mean. As an academic with a lab page, it’s not always easy on exposure sitting behind the university’s web page. HostPapa was my choice 3 years ago after much market research. In fact, I’ve only noticed their level of service and customer tool grow! I’m thoroughly impressed and will remain a customer not only for the good value for money but for the fact that it’s a host with a conscience.
Cheers

Simply Amazing. I’ve been with 3 other hosters and I am glad I located Hostpapa from a friend. I’ve called for help on 3 occasions and received a friendly and helpful voice each time.

Everything has been great! Easy to use and follow. I have had my site for a few years now and I am always having great reviews with clients. With the help of a friend in designing we have not run into anything to difficult to follow. I always get emails from hostpapa if there is anything going on that I need to know. So far so good I see no reason to go anywhere else.

Pros:
1. Has 1800 number. (previous company doesn’t have 1800 number)

Cons:
1. Does not have a Tech support team that can help customer build/edit website (previously I had a tech support team that can edit website…e.g. move pictures around…)

2. Tech support takes a long time to get to (20min plus). Leaving msg and wait for call back is not the best option b/c as a self-empl person, we’re on the run all the time.

I am the Webmaster for a small, city-based, Canadian charity in the public education field. I moved our site to HostPapa early in 2008, largely on the basis of HostPapa’s pricing, reputation, the fact that their servers are located in Canada, and their alternative (Green) energy policy. Since then I have been very pleased with the cost, convenience, service and support I’ve experienced with HostPapa.

Pricing remains very competitive. The web service is both fast and reliable. (I can recall only two or three brief interruptions, I believe for maintenance, since we became a client. In each instance HostPapa demonstrated unusual and admirable respect for their clients by issuing explanatory alerts.) The online webmail client we use (Horde) is more than adequate for our charity’s comunication needs. The Control Panel, for administering one’s account, domains, mail services, applications, security and other features, is very good and easily managed. Although I have not used HostPapa’s free web-development tools, I suspect that many novice site developers will be quite satisfied with the range of tools provided by HostPapa. Support, online or via telephone, is always prompt and helpful. Some clients will no doubt appreciate the capacity to host several sites (domains) under one account. Looking to the future, I plan to add some dynamic elements to our site by taking advantage of the fact that HostPapa supports PHP and MySQL.

All in all, HostPapa has proven to be an excellent home for our site. I would recommend it without hesitation to anyone, including artisans and not-for-profit groups, who needs a cost-effective, reliable home for their web site and email service.

It’s all Good! For they do most, if not all of the footwork regarding web-hosting for their clients.

Vaughn A.

Overall, it’s been pretty good. I uploaded my site when I first signed up. Since then I don’t really play with it too much. So for the last couple of years hostpapa has faithfully been serving it.

I like HostPapa, because it is a Canadian company (Am I right?). But, the name “HostPapa” may not be the best for business. I am afraid that business users may not take the Name seriously. You may want to do some research on it, and consider the possibility of changing the name. Again, I am not sure. That’s why I suggest you to do some research on that.

I like HostPapa, because it is a Canadian company (Am I right?). But, the name “HostPapa” may not be the best for business. I am afraid that business users may not take the Name seriously. You may want to do some research on it, and consider the possibility of change the name. Again, I am not sure. That’s why I suggest you to do some research on that.

We’ve been with HostPapa for 2 years and are completely satisfied with their service. Highly recommended, and it’s Canadian!

Great customer service & fast upload speeds. Cpanel is easy to use and accessable from anywhere. My only suggestion is that they increase the amount of sent messages allowed in their email service.

Host Papa is easy to use & has great upload speeds. My only suggestion is that the “sent email quota” be increased past 50 per hour on their email service.

So far so good. However I would like it more if their new domain prices were as competitive as others.

It’s been very good on the whole. But a few times things have gone out of whack and it’s not absolutely simple to get in touch which it should be.

Overall, HostPapa has been great, and I’ve never been tempted to shift to another provider. The price and features are definitely right, and it’s got an excellent set of software tools to make setting up websites really simple. I’ve never had any issues with downtime, and the video tutorials (which are easily searchable) are really helpful. I’m really pleased to be able to choose a company that’s so green too.

I love host papa, and I have recomended it to small business owners (start-ups) in the past

-the customer service people “get” customer service, (which matters to me, as I have no patience for poor service providers)

Site is great

So far I’m very pleased. Every time I have had a question, I have contacted customer service and they have been very helpful.
Also, my website has never been down. In the very few cases where there has been a need to do maintenance, Hostpapa contacted me ahead of time to let me know (and these times were always during the night, when the traffic is lower anyways).
I like that it’s green too, as the environment should be a priority to all businesses.

I have been with Host Papa now for about 2 years, and am very satisfied with the service and up-time. The C-Panel provides me with very useful service data. Recommended.

I’m very satisfied by he using of hostpapa.

performances are there, and een power is a plus.

i’m using histpapa for tiny websites, it is enough for what i’m doing with it.

HostPapa has been a very good service to use so far. We’re very happy and their commitment to sustainable power is important to us. Their number of features, and hosting packages helped us make the final decision to go with them.

I really enjoy Host Papa as a service host! It has friendly service people and is great to use. I love that it’s green!

Overall a good place to be hosted and create your sites.

Very competitive on the price, website templates make it easy to get your first site off the ground. Would recommend.

The fact that it’s green web hosting was a big draw for us. Having unlimited hosting is also great for new buisnesses, for us it offers the opprotunity to expand in the future or add subdomains that are not restricted to hosting or bandwidth limits. Hostpapa also has a great set of instructional videos to help you setup portions of your website, now I just have to find time to actually put it all into practice.

It’s true and just as advertised, I got a free lifetime domain with my plan. After three years staying with Hostpapa, my site server machines upgraded with no extra cost. Last year I also recommended this host service provider to other two friends of mine as well, and so far I didn’t hear any difficulty issues from them, and they got another domain as well as their free one in the package. Guess they enjoy it like I do.

Over all good offer. Nice features. Response time could be better at times. Free domain name is not a good option and web owners should register themselves instead.

I’ve have one main domain and four subdomains and setting them up and administering them has been a SNAP with HostPapa! Consequently, I am very happy with the service provided.

HostPapa is a very easy an pleasant web host. There are many application that make it more easier than other I tried. Also, the price is very low. For now it’s my #1.

For one of my classes at the Master’s Degree in Electronic Commerce, I had to do a blog. A friend of mine told me that I should get my hosting with HostPapa. I had no problems at all, everything went good, the service is easy to use and I never had any down time. I also received some really good benefits like 50$ for Facebook Ads and 25$ for Google AdWrods which I’ve both tried and used. Facebook Ads really worked good for me for getting some traffic by the way.

The only negative point I can tell is that it took a little time to receive the coupon codes for the ads (a little more time than what was written on the site), but when I received the codes, they worked just fine.

HostPapa also had the first newsletter that really was useful for me for promoting the ad credits and also the new tool available every member of HostPapa: Attracta SEO tools. This tool helped me to get my site on the first page of major search engines!!

Thanks HostPapa!!

Kristof

HostPapa are great…short and simple I know, but it nice to know there is someone art the other end of the line when I call. I have always been satisfied with their tech support and have moved all my domains to Hostpapa.

I am trying this again; it did not work before. I am still new to HostPapa to give a fair review (so far I am not impressed, but I may be wrong).

I have nothing but rave reviews to give! Whenever I had questions (and I had a lot in the beginning!), a techie was there to patiently guide me through. The servers are very reliable. We are always advised of maintenance. And the one time there was a problem with HostPapa’s servers, they were very communicative and prompt to answer all questions. There was only a minor disruption in service. Full service was resumed in no time flat! I’ve seen other hosting companies and I wouldn’t go anywhere else. Even if it were cheaper! I also love that HostPapa is green. Excellent work! I have recommended HostPapa to others and will continue to do so.

Il y a deux ans, la fiabilité de la bande passante était exécrable. Depuis un ans, tout est rentré dans l’ordre, c’est parfait.

The service has been perfect. Lots of storage space and bandwidth at little cost. The support is amazing and they have very little issues to begin with

I haven’t had to deal with many pressing issues and have been pleasantly surprised with the support both via phone and via email. I would recommend their services to others.

I’ve only been using for two months but so far its been great

This is actually the second time I uploaded a website on HostPapa. And there’s a reason for that: it is really good.

The first time, it was for a client. I did not know what HostPapa really was at the time, and didn’t know if it was good or not.

When it was time to build and upload my own website, there were no questions asked. I went with HostPapa for it’s ease of use, it’s awesome features and almost no downtime. So far, I am really pleased with what HostPapa offers.

My experience has been very positive, with only one downtime experience in two years.

fast, efficient, easy to use hosting solution, and great for professional hosting! on line tech support (FAQ) really well done and helpful! wonderful and best available) cost-value hosting solution (and free of hidden add or costs!)

I’ve been with HostPapa for a couple of years now and the experience, value, support, features, and reliability have been top notch! With the low price and unlimited disk space and domains, why would you choose any other provider?

I had some problems to make my forms that I created from Frontpage to work but I got very quick response from the tech support to solve my issues, which I think is very important when you choose a web host.

Have been a client of HostPapa’s for several years and will never switch if service remains of the same high caliber.

Great service! they have only had the odd issue with down time but other then that they have been flawless!

I love HostPapa. I have been with them for more than 3 years and had never had major problems. Tech support always answered my questions in less than 24 hours. I am also happy with the price plan. I would highly recommend them to anyone.

I am very satisfied with Host Papa. The customer service is fantastic! I already recommended HostPapa to my friends and teachers!

Been with them for several years now. Overall I am very pleased with their service.

I had some issues but got it resolved quickly by using the online chat support feature. Thanks, am a customer for 3 Years now and am fully satified!

I love HostPapa. I have been with them for more than 3 years. Had never experienced major problems. Tech support has always addressed my questions in less than 24 hours. I am also happy with the price they charge. I high recommend this hosting company to everyone.

Service is excellent. Good price, good quality

Excellent. We design and build websites and never hesitate to recommend HostPapa

I love hostpapa. My website always works flawlessly.

Excellent Service!!!

I am very satisfied with Host Papa. The customer service is fantastic! I already recommended HostPapa to my friends and teachers.

Très bon service à la clientèle, très bon prix!

Fantastic

I have used Hostpapa for over a year. Nothing but good experiences

We definitely like the green energy used by Hostpapa. That was the deciding factor over other competitors. Signing on and getting started was very easy. Using cpanel to get the blog going was dead simple. The few times I’ve had to deal with Tech support it’s been very good and responsive.

I’ve been with Host Papa for about 3 years now. I switched over from another company. The customer service reps helped make the transition easy. Every time I have a problem they are always very helpful (even when I’m frustrated and losing patience). The ‘down time’ is minimal compared to what I was used to.

I have been using HostPapa for 2 years and have encountered very little problems. I like the unlimited bandwidth, email addresses, etc. Overall, I am very happy with the service

I am very happy with all of my services offered by HostPapa and refer all of my clients to use them as their host. They are reliable and answer any question you have. I will continue to use them and refer them.

great service

In general my experience with hostpapa is very good. Many of my clients websites are hosted by Hostpapa and generally we have not trouble. Occassionally a server has been slow but tech support has always been very good and helpful

Generally hostpapa is very good.

Would like to see better pricing across the board for all webhosts.

Would like to see better options for fantastico installs although I know hostpapa can only do so much in that regard.

Overall it has been a good experience. I like the fact that they have 24 hour online support. That way, if I have any issues and concerns they can deal with it pronto!

We have been hosting our website and clients’ websites with HostPapa for about 4 years now and have been very satisfied with the great value of their package. We recommend HostPapa to all of our customers!

Overall it has been a good experience. I like the fact that they have online support all day long. That way, if I have any questions or concerns, it can be address pronto!

Always had great support and service from Host Papa. Would like to see faster servers, but shared hosting is shared hosting.

If they start offering VPS or Dedicated hosting, they’d be one of my first choices!

Great company, great business vision, always had excellent customer service. Only suggestion is to get a little faster on the server side - but that’s just the nature of shared hosting. Dunno if they offer VPS or Dedicated hosting yet, but if/when they do, they’d be one of my first choices:)

My experiences have been fantastic. Any problems which I have encountered have been due to other users clogging up the servers. Thus far I have started with my one main site and enjoyed my experience so much that I have brought all of my hosted domains into HostPapa.

Early but so far.. so good.. price great!

Our experience with Host Papa thus far has been great. For price point and reliability we have not seen anyone better to date.

What I like about HostPapa is that day or night you always get someone on the phone who speaks English (as a first language) and who knowledgeable with the systems and the latest technology. Plus, there is a terrific price savings when you opt for 3 years. You definitely get your money`s worth here! I am not hesitating when renewal comes around in a few days.

I just signed up with Host Papa a few days ago and so far I am super duper happy. I have emailed them a few times with questions, they are easy to chat with and answer all my questions…no matter how dorky. Anyways I hope that I stay as happy as I am now :) Everyone working there seems really nice and friendly.