Comment from: [Member]
Hostgator Support panel is too much lazy as they take minimum 1 day to resolve the issues.
Comment from: gary odom [Visitor]
I have been with Hostgator since their beginning and I have watched service and support slip year by year. It has finally reached the stage that I must change Web Hosts. I do not know what has happened to them, perhaps spread too thin trying to do too much, but in any case nothing is being done well. The really big let down is support. It is non-existent. Days go by with no response to tickets. Phone support? Forget it. Chat you say? Maybe after 30 min a know nothing will answer. They never bother to read what you write and when they do, they generally do not pay attention to what they read. When you finally get them to understand they still do not know what to do about it. I get it, one person is chatting with many people at the same time. It is little wonder they can’t keep straight the conversation at hand. So sad, they used to be a great company to do business.
Comment from: Sean [Visitor]
Avoid if you can. If your website is any part of generating your income they are not reliable enough. This companies’ tech support is lacking in basic web hosting knowledge, is under-trained and incapable. If you read reviews done at a cursory level, they do well. If you read actual customer reviews, they are rated horribly. Don’t make the mistake of using them.
Comment from: amit [Visitor]
Worst webhost ever! Their servers can’t even run simple WordPress sites properly. Every 2-3 days my website stopped working. Often MySQL database would stop working. My last year with them was worst suffering. I wasted a lot of time emailing them tickets and calling them. Rankings of my website went became poor due to their server problems. Please don’t go for it. Choose only reputed hosting provider, never trust such liars and their promises.
Comment from: Tim [Visitor]
My company website has been down for more than three days due to issue with Hostgator. I opened a ticket over 40 hours ago and still have not received any help or a reply from IT. I talked to customer service to get an update on my ticket and all they could tell me was they take issues in the order they are received. The 24/7 customer support is nothing more than an answering service. Could not help me. If you have your own personal website and don’t care if it is up or not, I guess they are fine. I am now looking for a new hosting service.
Comment from: brent [Visitor]
I am impressed by the uptime, never had any downtime with their business plan. The business plan comes with a dedicated IP and presumably is less overloaded than their standard offering.
Hostgator gives you a wealth of choices to choose from. It a bit haphazard, but it is fun to go fishing around and trying out all three of the the different stats programs that they offer
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