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Last 1 years
Overall user ratings
When I first moved our website over to InMotion about 18 months ago everything went smoothly… I had been running it on my own servers but didn’t want to hassle with potential power outages, network issues, etc. Since moving it over, I’ve had “massive DOS” attacks (according to InMotion) which made them take down the website until I “fixed” it. How the heck can I fix DOS attacks? Then, yesterday I received an email stating that our website experienced huge “usage” spikes which caused the processor to spike… this from a server that has about 3000 unique visitors a month with about 300,000 page hits (not much download activity), and only serves information. I found that email interesting since they said I would be better served on a VPS or a dedicated server - obviously a much more expensive option.
I told them that I will be taking my business elsewhere if they continue to be “unfriendly” toward small business accounts.
I had some trouble getting my smartphone to set up my email from Inmotionhosting. The service rep replicated my situation with a similar phone at his location, figured out the problem, then got back to me with the solution. Problem solved. I am quite satisfied.
FANTASTIC!!! The InMotion assistance was great, I’m really enthusiast about them!
I’m not american so my english is poor, but they’ve helped me with kindness, calm, and great care. Their chat is a useful instrument to receive help 24/7, I’m really surprise by their quickness, in my country it’s not like this, my problem was solved in few minutes by them!
Thank You, five stars are due, even 10!!!
InMotion…using them for my second website . The second one looks as good as the first one I did in January 2011. Their SiteBuilder is very good for the novice or somewhat experienced user. Prices are very good with “up time” as good or better than most of the competition. Support? None better. I always get fast responses without canned answers to my problem. I am never directed to view some video to see if I can figure out my own solutions. Only after they fix my issue will they offer some areas to review. Overall; excellent value with great support.
I have been using InMotion Hosting services for over five years now. I have 15 plus domains and have recommended them to many friends and colleagues. In that time I have experienced virtually no downtime (on shared server). Also, their servers are very responsive to well designed and scripted websites.
Every time I use their chat or phone support system, I get an immediate response, a knowledgeable staff member and prompt, concise service. In this technological age with so much national and international outsourcing in the support field, it is very refreshing to get this caliber of service.
I would venture to guess that I have used their support service upwards of twenty times and have never had an issue. Normally its something very simple on my end. Every once in a while, it’s a little more technical and takes a little longer with more steps, but we work cooperatively to resolve the issue.
I can also remember a few times where the support staffers sent me links to information to better my sites functionality and further my education on certain subjects. That is far above par in my book.
So thank you for all the effort you have put into creating a great support program and staff! Keep up the great work.
And to Mr Nisbet: Not everyone is as smart as you appear to be. sometimes we need some help.
I am bit confused with all these great reviews for InMotion. The vast majority are about the company’s great support. If the service is so great, why the need to use support? Either things are going wrong or the package is not sufficiently intuitive, and is difficult to set up - which is it I wonder?
Sometime great reviews like this can have a negative effect, so I am still looking for a good, solid hosting service that is not Hostgator.
Inmotionhosting claim 99.9% uptime on share hosting on sale page, but after buying plan I got 16 times down time in a weak.
When I complaint the issue with website monitor report they said to upgrade VPS for better uptime, their is no uptime guarantee on shared hosting plan.
When you buy shared hosting on inmotion, you will get good service for 3 month, after they will send you a “Server shift” email and transfer to another server where you will have downtime
I am very pleased with the quality of service received from Inmotion,Customer service is excellent. Much appreciated.
My experience has been wonderful, all of the reps have been filled with great customer focus and service. So far I have not had any issues with the move. It was funny, I needed to chat with my old company about the authorization number. I started a chat with my old company and was waiting, had a question from InMotion and started a chat with them. I was done chatting with InMotion before the rep was ready from my old company. Now InMotion has service!! Thank you InMotion.
Fast and technically competent support. Resolved issue in less than a minute.
Good job getting my website back up.
InMotion Hosting is great! Their support team is quick to respond and they explain things in terms that even a non-techie like me can understand.
InMotion’s technical support is excellent! The techs are friendly, but more importantly, they’re knowledgeable. Good tech support is very difficult to find and InMotion’s support is a large reason that I continue to recommend them. Another bonus is that phone wait time is short.
I spent a lot of time researching our new hosting service. Ended up selecting InMotion. Currently moving our old site to InMotion and had a few questions for Tech Support. Used the chat option and found the process to be very fast and very efficient. The technicians were very helpful and 100% accurate with their advice. Also, the servers at InMotion are very fast (FTP, mySql, PHP, Web). Very happy so far.
I’ve been doing business with InMotion Hosting on and off for the last seven years, when my husband and I first started building personal websites and calling constantly for help from Europe. The tech support at this company is superb. Every single person I’ve talked to has been respectful, helpful and excellent. Thanks, guys. You’ve put up with all my inane questions and understood everything I tried to explain. I can’t even imagine using another firm.
In Motion Hosting’s User Interface is horrible. It’s lacking the most basic of function such as a proper DOMAIN CONTROL. They have admitted to me many times that it is lacking. If I want to request a transfer I have to email them requesting this lol? Even to purchase an SSL you have to EMAIL THEM? It’s ridiculous. They ask you to send an email with your original account password in the email? This is the most basic of NO NO’s in password security and they have been getting away with it for a long time. Why do I use them? I use them because their servers are blazing fast.
I am very happy with inMotion as a server. I was primarily looking for a speedier server than what I had previously on a shared hosting service. I am actually encouraged by the fact that they are not the cheapest deal on the block. They also limit the amount of sites you can host in your account, which I view as a plus.
The speed of my Drupal site has been markedly increased here at inMotion.
As for the numerous times I have inquired of the support department, they get a 10, 5 stars and a thumbs up.
Now, I do reserve the right to complain later on if they give me basis to do so. But so far I have no complaint. They are what I had hoped for, and in so being, have actually exceeded my expectations.
Great Tech Support:
I am a developer. I had few questions and some doubts
I contact Technical support using live chat.
An expert call John Paul B came to help me.
Wow! he knows what is he talking about.
He answered to all my questions and explain everything
I was amazed by his knowledge.
Some of my clients use different Hosting services.
I will ask them to change to inmoton.
Thanks John Paul B
I have a VPS with 50+ sites on it and so having a good tech support is essential. Im not a server guy. I started to get some sites popping on and offline and got a quick, helpful response when I called. I spoke to Yuriy S and he found out quickly that I have 1.4 Million inodes on the server. He fixed it while I was on the phone and the sites all came back.
This is my general experience when calling support for help with Inmotionhosting. I cannot say that about others I have used like FatCow and Dreamhost. I also got the same great service when I was on a shared server.
Keep up the Great work.
Inmotion Hosting has been terrific for our business. Uptime is very high (as one would expect) and customer service has been very cordial and responsive. Their design services division just completed our new website and, again, we are very pleased.
Roger Maycock, MountainCrest Communications
I found InMotionHosting through a rating firm about four years ago after several bad experiences with other hosting firms’ VPS services. Since then, downtimes have been minimal, and telephone/chat service has been excellent. I run several Drupal sites (6.x and 7.x), and staff have always been patient in resolving server-side issues with modules (such APS support). Recently, Jason Hong helped me find a rapid solution to an .htaccess issue. Saved me a lot of time. Kudos to an excellent staff team!
I would like to send appreciation to Edward M and Tim E who helped us with questions about purchasing a new domain and information about the additional security coverage. They also sent us information on how to add our new domain to the existing domain and answered questions when we called back on this process and helped us with a few other questions in different areas. I will continue to recommend Inmotion to my friends. Their support staff is easy to talk to, especially considering we are novices; and they made us feel very comfortable.
I have been with inmotionhosting for many years and have several of my own domains hosted by them. They have always stepped up to the plate when there have been any questions or problems. They are the best host I have placed a domain on and their uptime has been phenomenal. Tech support has always been top-notch and always willing to help. I am not a professional web-master, but they helped me get started with a WordPress blog hosted on my website, and have helped and coached me through email setup and any questions, and been very attentive at follow-up. I recommend inmotionhosting to anyone wanting to get great hosting for their website!
I had a couple of questions and asked them through their online chat support. NO waiting and I connected up with a real person - NOT some cue. As soon as I asked the questions they were right back at me with the answers - the CORRECT answers! These people take ownership and pride in their work. Job well done people!!
I am very happy with Inmotionhosting. Their customer service is amazing and they always do their best to help.
For those wondering if they are worth the extra bucks, Absolutely yes! There is nothing like excellent customer support.
In Motion consistently has the best tech support I’ve ever encountered. With one button click, I was instantly chatting with a friendly, knowledgeable real live person, and two minutes later, I hung up with my problem solved. (Not only that, but it was a third party tool I was trying to install - I’m pretty sure most other companies would’ve told me it wasn’t their problem.)
Very happy customer! Recommend them without a single reservation.