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See previous comment. It’s mine. After the last fiasco, I prepaid my account $40 to prevent a similar disruption from ever happening again. I called the billing people in June 2013 and told them exactly what I was doing … prepaying my account to make sure bookeeping errors never interrupted service again. I told Greengeek$ to keep the account prepaid and continue taking my monthly payments automatically. They continued to take the monthly payments alright but did nothing with my $40 prepayment. Bought pizza maybe?
So, I get an email a couple days ago that says my payment for January 2014 failed. I replied to the dude that says he’s there to help and explained that the account is prepaid by $40 so just take January payment from that. I included my Paypal invoice from June of last year and asked him to take the necessary steps to correct THEIR error. The oh so helpful (p)Rick doesn’t do a thing. He replies and says ‘oh you need to contact billing.’ Thanks for nothing.
So I send the whole email chain to billing and ask them to correct their paperwork. No response. Then, without further notice, all my sites go dark.
Called the toll free and talked with another guy. He could not get his head around the scenario. He could not understand that my account was prepaid. He said stuff like ‘how can you make a (pre)payment without an invoice?’ I gave him the invoice reference number from June 2013. Told him I discussed this personally with Greengeek$ billing when my sites went dark last June. Told him they agreed to keep my account prepaid and continue to take monthly payments as a precaution for having sites go dark again should we have monthly payment confusion. If that was ever to happen again, they were take a payment from the prepaid amount. Gave the new guy the PayPal transaction ID. He says he can’t find any reference to it. Again he starts getting side-tracked and asking me questions that only Greengeek$ could answer. Shifts blame to me and tells me I should have contacted billing. Aaaaargh! I repeated that I DID contact billing after the first guy blew me off. So I get his email address and send him the email chain. He puts me on hold and (big surprize) we’re cut off. I’m getting really freaking upset because no one at Greengeek$ is willing to get their arse out of their chair and dig into this. Meanwhile, all my sites are offline. I got repeated slacker responses from employees that seem less than motivated to think and resolve what is apparently an unfathomable concept: credit balances!
Finally, I get an email saying the prepayment from last year was located, applied to my account and sites were brought back on line.
This whole friggin run-around was over a measly $20. $20 freaking dollars that I PAID 6 MONTHS BEFORE IT WAS DUE!! Greengeek$ doesn’t get their $20 and even though I’ve been run through the customer service ringer and provided ample evidence that my account is prepaid, they take down all my sites. Thanks for nothing GreedGeek$.
Use at your own risk. Clearly their focus is on cash and not customers. Even customers that pay their bills BEFORE they are due.
Want to bet next month’s payment comes from my credit balance and not the pre-authorized payment scheme we agreed to?
Pfffft. That’s about 8 hours of frustration for me. Thanks so much.
Received an overdue invoice notice at 2:09AM today the 28th. Had to cancel credit card yesterday because I thought it was lost. Greengeeks invoice was due today on 27th and they always take from my card on due date. Notice received on 28th at 2:09 AM Exactly 2 hours 9 mins after bill was due on a Sunday. My reseller account was taken down at 2:12 am. All sites down until I can straighten out my credit card tomorrow at bank. 5 year customer with NEVER a payment missed until now. Of course, no one there at this hour able to help … Only there to take down sites. Very very disappointed. Thinking the ‘green’ in greengeek$ refers to money greed, not environment. Will handle tomorrow then start looking for new reseller acct. elsewhere. Sites are slow anyway plus down a week ago due to ddos attack. Not impressed.