If you’d like our core team to support you as you build your own large-scale b2evolution project, PRO / VIP Support is for you.

Typical PRO / VIP Support customers are:

• Companies deploying medium to large-scale b2evolution projects
• Web agencies building multiple b2evolution based websites for their clients
• Web hosting companies offering integrated b2evolution solutions to their clients

Benefits

• Expert Advice: you get direct access to members of the b2evolution development team to help you solve problems with your b2evolution systems.
• No need to hire or train an in-house expert.
• We always have an expert available for you, even when everyone else is on vacation.
• We will provide advice that not only works today but that will also be easy to maintain in the long term, as we take into account the future roadmap of the core software.

Pricing

Per seat pricing: When you sign up for a support contract you will specify one contact person who will be interacting with us + one emergency contact for emergency support questions when your primary contact is on vacation.

Ticket pooling: If you would like to have multiple people interact with us on a regular basis, you will need to buy multiple subscriptions. In this case the ticket amount can be shared between all contacts.

No limit on servers: There is no limit to the number of servers / b2evolution instances / domains / websites that you may be operating under a single support contract.

Add-ons

The following add-ons are available to holders of an active support plan.

Pricing is available on demand.

• Custom migration from another system / another CMS
• Integration with another system (LDAP, SSO, enterprise software, …)
• Site review. High level a focus on diagnosing pain points and making recommendations on how to resolve them.
• On-site SEO.
• Scalability & Performance. Server configuration, caching, tuning.
• Upgrade. Includes testing and certification.
• Plugin Review. Best practices, security & performance.
• Skin Review.
• Custom development (priced per day)
• On-site training (priced per day) - available in select countries.
• On-site deployment/tuning (priced per day) - available in select countries.

On-site: We’ll fly out to your offices and meet directly with your team for a full day. A week before the visit, you will send us an agenda and/or a list of questions that you’d like covered, and as long as it’s b2evolution related, we’ll address them as we work with your team.

Versions supported

The current stable version and the previous minor release of b2evolution are supported. For example v6.6 and v6.5.

Current versions of web browsers that have more than 5% market share as well as the previous versions are supported. In other cases we will do our best but cannot guarantee to obtain a perfect display.

Get in touch!

If you would like PRO / VIP support for your b2evolution project(s), please Contact Us and we’ll get back to you ASAP.