- About b2evolution CMS
- Support
- PRO / VIP Support
PRO / VIP Support
If you’d like our core team to support you as you build your own large-scale b2evolution project, PRO / VIP Support is for you.
Typical PRO / VIP Support customers are:
- Companies deploying medium to large-scale b2evolution projects, including intranets
- Web agencies building multiple b2evolution based websites for their clients
- Web hosting companies offering integrated b2evolution solutions to their clients
Benefits
- Expert Advice: you get direct access to members of the b2evolution development team to help you solve problems with your b2evolution systems.
- No need to hire or train an in-house expert.
- We will provide advice that not only works today but that will also be easy to maintain in the long term, as we take into account the future roadmap of the core software.
- You get access to b2evolution PRO, a version of b2evolution enhanced with features crafted specifically for PRO users.
Pricing
| PRO Support | VIP Support | Custom development |
|---|---|---|
|
499 € / mo (excl. VAT) |
899 € / mo (excl. VAT) |
Starts at 379 € / day(*) (excl. VAT) |
|
1 ticket / mo included |
2 tickets / mo included |
Billed by time spent |
|
Priority Support
|
First Priority Support
|
Custom/Retainer support options available |
|
|
First priority and fast development of your custom features |
|
Email notifications about security releases that need to be applied |
We will provide emergency patches that fit your particular system |
Custom/Retainer support options available |
|
Cancel any time |
Cancel any time |
Cancel any time |
| Contact Us | Contact Us | Contact Us |
Per seat pricing: When you sign up for a support contract you will specify one contact person who will be interacting with us + one emergency contact for emergency support questions when your primary contact is on vacation.
Ticket pooling: If you would like to have multiple people interact with us on a regular basis, you will need to buy multiple subscriptions, or contact us for a custom plan. In this case the total ticket amount can be shared between all contacts.
(*)Custom development pricing varies depending on whether it requires a Junior Developer, Senior Developer or Project Manager. Please contact us to evaluate which talents fit your project.
Custom Development
Here are a few examples of what falls into the "Custom Development" category above:
- Specific / custom feature development.
- Custom migration from another system / another CMS
- Integration with another system (LDAP, SSO, enterprise software, …)
- Site review. High level a focus on diagnosing pain points and making recommendations on how to resolve them.
- Scalability & Performance. Server configuration, caching, tuning.
- Remote upgrade of your server. Includes testing and certification.
- Plugin Review. Best practices, security & performance.
- Skin Review.
- On-site training - available in select countries.
- On-site deployment/tuning - available in select countries.
On-site: We will travel to your offices and meet directly with your team. A week before the visit, you will send us an agenda and/or a list of questions that you’d like covered, and as long as it’s b2evolution related, we’ll address them as we work with your team.
Versions supported
The current stable version and the previous minor release of b2evolution are supported. For example v6.11 and v6.10. Beta versions are supported in specific custom development cases.
Current versions of web browsers that have more than 5% market share as well as the previous versions are supported. In other cases we will do our best but cannot guarantee to obtain a perfect display.
Get in touch!
If you would like PRO / VIP support for your b2evolution project(s), please Contact Us and we’ll get back to you ASAP.