I'm the owner of hostgator and am more then happy to personally help anyone that joins us. To reach me just open a ticket and ask that it be assigned to "brent"

I'm satisfied with hostgator except for the fantastico installer which is always not the most recent version of software.

I am actually here to find a site to switch away from hostgator. They may have the largest amount of transfer for the price, but they did not tell me that there was a 2GB cap on the file size being transfered. I am making a 4.3GB file available for download. They wouldn't work with me so off I go to find somebody who will. In addition to that there was whole disorganized debacle when they had server issues and support was like calling the IRS. You sit on hold forever to have some grumpy dude not know how to solve the problem. Overall, my experience sucked.

Hi Karlz,


The 2gig limit you are talking about is the same limit almost every host in the world has. A good site that talks about it is http://linuxmafia.com/faq/VALinux-kb/2gb-filesize-limit.html

If you wish to purchase a dedicated server we would be more then happy to make this happen, but in a shared environment it just can't be done.

My experience... (I'm a new Hostgator customer)

My partner bought a .info domain, in order to test Hostgator. Everything was fine. So I've decided to buy a domain and a reseller account for a .com domain. (And maybe I'll buy a dedicated server in the future, if the Hostgator service continues OK)

Nevertheless, there was a problem that couldn't be fixed yet.

Problem(s):

My partner has an account (a dot info) (shared hosting)

I have another account, (a dot com) (plan: reseller + dedicated IP)

PRB 1- the e-mail containing my welcome (order info) was inaccurate (there was no IP address on it to log on, The IP was replaced with "...")

Nevertheless, the problem was quickly solved by one online assistant. Btw, It seems that a problem with my user name trigged that bug/prb. (User names can't have a "-" on it)

Problem 1 was fixed, but...

PRB2- This problem couldn't be fixed:

My reseller account was (because of a typo) linked to my partner's account. My .com is linked to my partners' .info account.

And my unique IP address is linked to the wrong Hostgator account (again, my partners' .info shared hosting).

I hope they can fix this soon, I can't fix it. (I've tried)...

Warmest regards,
Safy

The above problem was fixed. I'm impressed. Hostgator support is the best worldwide. Excellent attention! (Something I don't find in big hosting providers)

Hostgator=THE hosting provider.

I will take the resseler hosting plan now,about the support online and the chat information is professional and good.

cheers

i m here to find a good hosting company for my site i ll need a 1T plan so i found hostgator haven t purchase yet but hope i do! i don t think that the 2 gb limit is a problem but i want to be sure that the 1t of disk that is provited is true!

unlimited sites... that sounds good

I just recently signed up with HostGator. I have used live help once and had no issues. I will return to post my experiences once I have had a full opportunity to use their resources.

We have a test site for HostGator where you can check their server speed on an application using a database.

First, HostGator has the cheapest and most comprehensive plans available from anywhere I did research on.

Not only do they give you insane amounts of bandwidth and storage, they also give you so many free add-ons it would be impossible to install them all. I have never been with a host who has such a large variety of server apps available to their basic hosting customers.

I started as a shared plan, but now I moved onto the reseller plan and I'm currently hosting 6 sites of clients whom I manage their IT infrastructures.

Hostgator support is the best support I've received from any company, ever. They are fast and courtious and always side with you, so if you screw up badly, like I did at first, they will fix your issues and WONT CHARGE! Their transfers dept. is a little slow, and by slow I mean it took 2 days to get my account transfered to another server.. but that is nothing compared to other companies.

The speeds coming off my shared and reseller servers is FAST.. I haven't reached the limit yet, but I assume its around 2MB/s.. thats right.. 15Mb/s download speeds.

Overall my experience with HostGator has been nothing but enjoyable... eventually I will be buying several reseller accounts to host my clients on and will stick with them in the future.

The only thing I don't use HostGator for is Domain Registration, which I don't recommend anyone using anything but a dedicated company for that.

El servicio es "EXCELENTE" alojo varias webs en hostgator desde hace unos días y el servicio me ha impresionado, es realmente bueno. Después de haber estado en otros servidores, que por el momento no nombrare, ya que aún no termino de mudar todas los sitios, y no quiero llevarme sorpresas. Felicitaciones!

There websites states: "FREE Website Templates - 4,500 Templates - Flash Templates - Absolutely FREE! - View Templates We spent a fortune on these templates so you dont have to. You can use these templates on all of your domains hosted with us." BUT THEY LIMIT A CUSTOMER TO 15 A DAY. That information is not provided until you contact customer support, and it is misleading.

I have been playing around trying to get Plesk with ModernBill5 and PHP5 set up with another company for over a month. I just wasted lots of time and money.

I finally bit the bullet and went with a small account on HostGator as a test. EVERYTHING I needed was right there.

CPanel
WHM
WHMCS
Perl5

I made the site fully functional with complete invoicing and automation in an evening.

I am certainly pleased beyond words!

Are you aware that if you type mail.yourdomain.com a screen comes up using your domain name for sales purposes? That turns me off and support tells me that screen is there by design.

I'll sign up for a plan soon , I have used live help once and had no issues.
I'll be back here for sure with feed back for all of you...!!

Host gator is a pain in where you are sitting. THey just changed my passwords and now I am locked out. I think I will get it fixed but I have spent almost 2 hours on the phone and there chat trying to fix. I am sure they will post with an excuse about how this was to help customers but it was done it the wrong way and wasted my time. They don't credit for the wasted time and their excuse should be kept internal because I don't care. I would recommend this server if you have lost of time to waste.

I have the same problem as dFlint. Hostgator changed all the cpanel and ftp passwords, and set up a system to issue new passwords. But that didn't work for me & now I am locked out. To make matters worse, support won't help me unless I can supply billing information, but I won't have access to this information for at least a week. That means I'm locked out, and there's nothing HG will do.

This is absolutely terrible customer service, and a complete waste of my time. I'm looking for hosting elsewhere.

MP.... English man, we speak english...LOL

Host Gator's customer service is probably the best I have recieved to date. But there is still some room for improvment. I am trying despratly to open my own store on the internet. Unfortunatly Hostgator has not been much help. Before I signed up I asked one of their sales people (via chat...which I love) about hosting a internet store. They reassured me it would be not problem. So I signed up... my package had no site builder so I was flying blind. After several chat sessions and Once inside site builder I realize that I do not have the eshop option inside the site builder. I call support again, to be told that the eshop option is no longer in site builder and that I would have to request it if I wanted it. "Are you serious"? I asked... It is a week later and a second request to cancel because I cannot afford all these stumbling blocks to be put in my way by my own host provider. So I am not looking for a new host provider. I just wish HostGator would have listened to me from the start when I said that I wanted to sell products ont he internet.... and made sure I had the right package.