BlueHost's site hasn't changed a ounce for years. Ok maybe they have updated the specs...

But anyway, what I like about them: they're rock solid, and time proven!

Bluehost's service is going downhill. I continue to have NUMEROUS problems with my sites (I have 4 domains through them). (Techs screwing them up, patronizing you, etc.) EVERY TIME I have an issue that I call them up about, they imply that it's on my end. I have something set up wrong.

The problem has ALWAYS ended up being on their side.

I disagree. Every time I have called them they have 1)picked up the phone faster than I would have hoped for and 2)solved my problem within a few minutes. I could hardly ask for more.

Id have to disagree with L Burret as well. Ive been with BH now for almost three years, got 4 domains (and growing) hosted with them. My sites have had at the very least a 99% UPTIME for that entire period..everytime Ive had a need to call support, they were quicker to pick up than I expected and always helpful. They also have instant Chat/im support on many subjects which can be quite convienent as well. As far as ease of use..the admin cp, is consideribly less complicated than Godaddy..no jumping around here and there to get where you wanna be...all controls on one central cp page.
No, they arent perfect, but then, no one is...and its damned hard to beat the price and service of BlueHost.

I've been with BH since 2002 and I am very happy with their services and products. I recommend BH to friends and clients.

I have heard many good aspects about blue host, i think this is the best than the other hosting like green host, IPOWERWEB etc.

We have a test site for BlueHost that you can access to check the speed and responsiveness of their servers.

I just placed an order and in 5 minutes the NEW domain is in the NetSol's whois report. Then just for the heck of it I typed in the newly purchased domain as www.domain.com and the BlueHost welcome message showed up. In-effing-credible. I expected to wait for up to a business day, or authorization or whatever, but this is - wow; I wonder how it's possible that everything is so fast? Now let't see how stable they are. Cheers!

I am using Bluehost Services for three months now and I am very satisfied of their services. I don't say that their servers don't encounter some technical problems but as soon I called them (and I am not living in US) they always replied giving me the proper solution for the matter.

Before dealing with BlueHost, I had a domain with a very known web hosting company, and for not to talk too much, BLUEHOST IS THE BEST WEBHOSTING COMPANY, In more than 4 monthes now, I didn't have a single problem, not to mention that I got my site ready in less than 1 hour after registering, their instant help (IM) are very friendly and helpful, I would like to give them excellent vote but I will be back to give it after 1 year of hosting my web site with them, I really look forward to deal with them for years and years... Thank you so Much BlueHost

I've been with BlueHost for about a year and a half now, after several years with another host. Just a few glitches here and there. Responses to requests/questions, etc. have been excellent. Highly recommended.

Awesome servers, excellent customer service, excellent quality, there is no other better hosting other than bluehost. Highly recommended.

I have had two accounts with Bluehost for almost five years now and have had nothing short of excellent service from them. They always respond to email or telephone requests for service rapidly and expertly. I honestly can find NOTHING negative to say about Bluhost, it's engineer/techs, or it's service. They're 'Five Star' all the way!

Have 2 years of experience with Bluehost. No operational problems, good response times. Change from PHP4 to PHP5 required a server change (now hosts both on same server) complete in about 1/2 hour. When I called for this service, got person, no waiting, and change made immediately.

I host four sites on one account on Bluehost. No problems yet and fast responsive and nice Support team.

I have been with BlueHost.com for over 2 years. Fantastic service. To start with the price was competitively low but now they are relaatively lower with more storage, unlimited domains and more bandwidth than you can image. When I stated with Bluehost they gave 10 GB which was 10 times more than my previous host and at half the price with 5 add on domains. Now they have 600 GB with unlimited domains and awesome bandwidth. But the most important thing is the friendly 24/7 service all in English by people who understand. When they can't answer your question they get the answer from a higher tech level employee. I like their hold system. They tell you how many are ahead of you. The employee never says I have others waiting so we have to hurry. Call me to veryify or link to Bluehost at www.NelsonIdeas.com Brian Nelson 713-467-3025.

i've been online since 1992 and managing domains since 1994. BlueHost is hands-down the best host i have ever had the pleasure of working with. they host 15 of my domains, and i heartily recommend them to anyone needing responsible, reliable hosting with responsive, knowledgeable customer service and technical support personnel. if you're not hosting with them, i believe you're doing yourself a grave disservice. you simply can't beat the price of one meal a month for the level of service they provide.

I have been with BH for 5 years now, I agree that they are going downhill now and they also disguise as another company by the name "Hostmonster" but check the address, its the same. I have 20 db issues that could not be solved as I am running an online school and they all got screwed up, including my osCommerce with 2000 clients, all down the drain. They updated PHP Extensions without letting us know and it was a disaster everything that used the old extensions just went dead over nite. About the daily backup that the customer services guy lured me with, the recent back-up was two months ago and the other one was 11 months (this is december, I was told to restore to october or january 2007). Not yet, when I was busy reconstructing my web schools and salvaging online courses for my student, around 2.00AM, the frontpage extensings were uninstalled by the "ghost", and the tech level I called Level II then Level III, while I was on hold for about an hour, I still wait for that to be fixed as its about 24 hours now. I'm here because I just want a hosting company that live up to their promises. I am still with them but considering moving

I don't normally bother submitting reviews for . . . anything at all, really, but I will for bluehost.com. Not only have they been generally excellent, but they've solved a couple of very strange database problems I had with an open source bulletin board I'd installed. I'd definitely say they went above and beyond the call and/or above what is generally expected in the web hosting industry, and on more than one occasion . . . in terms of friendliness, patience, general knowledge level, and really and truly providing technical support on products and problems NOT of their creation. Yes, that's right. They did NOT create the bulletin board, they did NOT cause what went wrong with it, it was NOT their contractual responsibility to give a **** about the fact I was having the problem, but they were willing to spend a significant amount of time with me on the phone fixing it ANYWAY. Shocking, I know. And all this for a profoundly reasonable price.

I do absolutely know from previous experience from previous webhosts that much of the tech support out there should be described as "tech support," with sarcasm, an eyeroll, and finger quotes. If not significantly stronger language indicating severe disgust. With other webhosts that charged significantly more, it was my experience that IF you could actually manage to get anyone on the phone or find an email address to which you could send a question, you'd get nothing but:

- machine-generated responses having nothing whatsoever to do with your actual problem
- someone chomping at the bit to pass the buck (but only to someone and/or a department of someones you'll never actually be able to communicate with)
- someone insisting within seconds that their technical support doesn't cover your issue
- NO . . . RESPONSE . . . EVER . . . (for tech support via email)

(For the LACK of support above, I'm looking at you, Earthlink web hosting and dotxtra.net. Whatever you do, do NOT go with them. Their websites claim all kinds of 24/7 availability and general competency nonsense, but nonsense is all it is. Offer to give them money, you'll have all kinds of instantly available help. Attempt to describe a problem, you'll waste an afternoon or two before concluding there is no one in the entire company willing to even momentarily entertain the idea of helping you. You'll only be amazed at how little their technical support actually covers. Or amazed if you can find anything it actually might.)

All that was dramatically different with bluehost.com, and they didn't even leave me on hold that long!

I solemnly swear on my very own eyeballs that I'm not affiliated with bluehost.com in any way. Other than being their customer and hoping lots of other people sign up so their prices stay low and I can continue being a happy customer at my same rate, I have no other motivation posting this. If bluehost has the features you're looking for in a webhost, I severely doubt you'd be sorry if you went with them. Rather, totally the opposite. Thank you, and goodnight.

I have been with bluehost for 3 years now. The quality of customer support has gone down the tubes. I have CONTINTUAL problems with my numerous domain names. You can't get decent help from tech support. They always tell you "I am passing this along to an administrator". AKA, we are blowing you off AGAIN. Great prices and great options, but the problems I've been having with them since they have been doing all of there "great updates" is un acceptable. I hate to say it but "bye bye Bluehost".

James C and his friends at Bluehost raise the bar on customer service and usability. These people are - without a doubt - the best at what they do. If their competitors did half as well, they could consider themselves fortunate. Bluehost is in a league of its own.

I have been with BH for three years. The customer support is awesome. I especially like the cpanel with the many freebies that can be found there. For everything you get for the $6.95 a month (requires a full year to be prepaid) you can't beet them. I'd be surprised to find better.

Some answers:
BlueHost's CEO about their recent issues.

Excellent host with great uptime.

But I've deducted a star because, as Sean mentioned above, the customer service can be appauling. I host multiple domains too, and asking for help when the automated addon domain tool doesn't work is a joke.

Submit a ticket, wait a day, get a standard reply that demonstrates that they haven't actually read your initial problem, reply, wait a day, get a puzzled newbie who refers is to a 'level 2' tech, wait a day... etc....

However, what they lack in ticket replying skills they more than make up for in live customer service online chat. My customer service ticket had gone on for 5 days, so I tried the live customer support chat and the problem was fixed in 5 minutes.

So 4 out of 5.