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I had a wesite on Blue Host for 4 years but the first time I had a support question I never got anything but a useless email that were obviously pre-canned form letters in reply. After trying to get some help for about two weeks I gave up. I’m done with Blue Host. I was paying more for service that wasn’t there when I needed it.
This hosting not good. If they found your site have a good search engine ranking or in top 20 for the keywords from their SEO client they will deactivate or down your server with many reasons like bandwidth excess, mysqyl resources excessive amount, spam scripts and more…I suggest to look for servers and transfer before you encounter this problem…
My first bill with Bluehost was 69.40. The next one was 107.40. I contacted them via their site, asking for an explanation. It’s been about 30 days and I am still waiting. I hear it is common practice for them to ignore some communications. When my paid period ends, I am definitely moving. If you care about customer service, this is not the company for you. They have great tools but suck at customer service.
On 5 Nov 2011 my on line accounts were attacked in an attempt to steal my identity and get into my bank accounts. The hacker first got into my Blue Host account and then used the recover password process to intercept the emails and then hack the next account.
It took 5 hours for Blue Host to lock down this account. During those 5 hours I emailed, used the on-line chat for assistance, sent my ID (credit card and drivers license) 7 times by email and once by fax. I was told “all of the supervisors are busy, it will be several hours before they can help you.” That my account was actively being hacked was made very clear but for 5 hours no one listened. Finally I got the right person on the phone and all was resolved in 5 mins. In total 27 accounts were hacked, all of which were fixed easily once I identified the site. Only Blue Host made this difficult and in fact exaggerated the problem because hacking was on-going while they sat on their hands.
Litigation is pending.
I like blue host there quality is service is stellar and there up time has always been good for me.
Great web hosting costs and services. I recommend BH.
I have used this awesome web hosting service and found it best
I’m very pleased with web hosting and support. Very Professional and I highly recommend Blue Host. Great Job!!
After four years, still running strong. Bluehost Rocks!
Bluehost are great 2 year’s 0 problem
keep up the good work
A recent chat I had with Bluehost Support:
sbonnell [12:17:22 PM]: Welcome to our real-time sales chat! How can I help you today? Please note that I am chatting with several other customers as well, so my responses may be delayed.
Ryan DeGraw [12:17:22 PM]: If I need more than 100 MySQL Databases what is the price structure like?
sbonnell [12:18:08 PM]: we don’t offer any more than that
[12:18:12 PM]: that’s the limit
Ryan DeGraw [12:18:26 PM]: ok
I’ve been with bluehost since last year and couldn’t be happier. I switched over godaddy and it has been worth it. Even with Bluehost just recently raising their prices..they’re worth it. With everything from fast/reliable tech support to 0 down time. The control panel is wonderful as well, with being able to set up databases with no waiting time and being to install online applications, ie. wordpress or magento, with just a few clicks and need to upload new version they are right at your finger tips in the control panel.
Plain and simple they are #1 in my book, as long as they keep doing what they are doing I will be with them forever. I also refer all of my clients to them as well.
Wow, about the worse customer service and management practices you will ever find. Although they sell unlimited everything don’t count on getting that without BlueHost’s tech team picking on you. I had about 12 simple cron jobs set and then suddenly they suspended my account saying I was using too many processes. The catch was they out right refused to tell me which process was causing a problem, so I had to shut most of my cron jobs and just guess. Then a few months later they decide to shut all 20 of my websites down leaving me and my businesses dark, my customers screaming, and BlueHost did this with any warning. When I called to inquire WHY they shut me down I was told my sites were using too many processes and that my account was canceled! I got no warning, no explanation or chance to fix the problem, no second chance. I would not recommend BlueHost at all, especially if you are running a business; hobby sites they’re probably OK. Run from this host provider…
I’ve been with them for a lot of years and they have had a few bumps here and there but I have to agree with them having some of the best tech support out there. In almost all cases a phone call has been promptly answered and the issue gets fixed fast. The one case where they couldn’t fix it fast at least they could explain what was going on and had an idea of when they hoped it would be fixed (there was a driver issue with a new piece of hardware they’d installed and they needed an updated driver so rather than wait they just bought new hardware and ate the cost on the “old” new hardware.) Anyhow I just bought another site with them since they’ve got a deal going on right now which makes them even cheaper than they were at 6.95. You can get hosting now for 3.95 which is amazingly cheap.
I cannot transfer my italian domain to them.
nic.it does not recognize their NameServers.
ASked for help or explanation and never responded.
This hosting provider seams very worthy. But how to decide and to gowith this one instead of anonher one.
Reviews are all the same. For me, each of hosting provider have their own problems and alll of the big ones and old ones are serious enough to offer good or excellent services.
Excellent host with great uptime.
But I’ve deducted a star because, as Sean mentioned above, the customer service can be appauling. I host multiple domains too, and asking for help when the automated addon domain tool doesn’t work is a joke.
Submit a ticket, wait a day, get a standard reply that demonstrates that they haven’t actually read your initial problem, reply, wait a day, get a puzzled newbie who refers is to a ‘level 2′ tech, wait a day… etc….
However, what they lack in ticket replying skills they more than make up for in live customer service online chat. My customer service ticket had gone on for 5 days, so I tried the live customer support chat and the problem was fixed in 5 minutes.
So 4 out of 5.
I sent a support ticket and its not been answered for more than 1.5 days and counting. It was regarding their Ruby on Rails, which is broken.
They call they provide RoR ruby on rails, but it’s broken.
It’s effecting my business and I was supposed to give the client’s a demo on the application i was developing.
I have been with BH for three years. The customer support is awesome. I especially like the cpanel with the many freebies that can be found there. For everything you get for the $6.95 a month (requires a full year to be prepaid) you can’t beet them. I’d be surprised to find better.
James C and his friends at Bluehost raise the bar on customer service and usability. These people are - without a doubt - the best at what they do. If their competitors did half as well, they could consider themselves fortunate. Bluehost is in a league of its own.
I don’t normally bother submitting reviews for . . . anything at all, really, but I will for bluehost.com. Not only have they been generally excellent, but they’ve solved a couple of very strange database problems I had with an open source bulletin board I’d installed. I’d definitely say they went above and beyond the call and/or above what is generally expected in the web hosting industry, and on more than one occasion . . . in terms of friendliness, patience, general knowledge level, and really and truly providing technical support on products and problems NOT of their creation. Yes, that’s right. They did NOT create the bulletin board, they did NOT cause what went wrong with it, it was NOT their contractual responsibility to give a **** about the fact I was having the problem, but they were willing to spend a significant amount of time with me on the phone fixing it ANYWAY. Shocking, I know. And all this for a profoundly reasonable price.
I do absolutely know from previous experience from previous webhosts that much of the tech support out there should be described as “tech support,” with sarcasm, an eyeroll, and finger quotes. If not significantly stronger language indicating severe disgust. With other webhosts that charged significantly more, it was my experience that IF you could actually manage to get anyone on the phone or find an email address to which you could send a question, you’d get nothing but:
- machine-generated responses having nothing whatsoever to do with your actual problem
- someone chomping at the bit to pass the buck (but only to someone and/or a department of someones you’ll never actually be able to communicate with)
- someone insisting within seconds that their technical support doesn’t cover your issue
- NO . . . RESPONSE . . . EVER . . . (for tech support via email)
(For the LACK of support above, I’m looking at you, Earthlink web hosting and dotxtra.net. Whatever you do, do NOT go with them. Their websites claim all kinds of 24/7 availability and general competency nonsense, but nonsense is all it is. Offer to give them money, you’ll have all kinds of instantly available help. Attempt to describe a problem, you’ll waste an afternoon or two before concluding there is no one in the entire company willing to even momentarily entertain the idea of helping you. You’ll only be amazed at how little their technical support actually covers. Or amazed if you can find anything it actually might.)
All that was dramatically different with bluehost.com, and they didn’t even leave me on hold that long!
I solemnly swear on my very own eyeballs that I’m not affiliated with bluehost.com in any way. Other than being their customer and hoping lots of other people sign up so their prices stay low and I can continue being a happy customer at my same rate, I have no other motivation posting this. If bluehost has the features you’re looking for in a webhost, I severely doubt you’d be sorry if you went with them. Rather, totally the opposite. Thank you, and goodnight.
i’ve been online since 1992 and managing domains since 1994. BlueHost is hands-down the best host i have ever had the pleasure of working with. they host 15 of my domains, and i heartily recommend them to anyone needing responsible, reliable hosting with responsive, knowledgeable customer service and technical support personnel. if you’re not hosting with them, i believe you’re doing yourself a grave disservice. you simply can’t beat the price of one meal a month for the level of service they provide.
I have been with BlueHost.com for over 2 years. Fantastic service. To start with the price was competitively low but now they are relaatively lower with more storage, unlimited domains and more bandwidth than you can image. When I stated with Bluehost they gave 10 GB which was 10 times more than my previous host and at half the price with 5 add on domains. Now they have 600 GB with unlimited domains and awesome bandwidth. But the most important thing is the friendly 24/7 service all in English by people who understand. When they can’t answer your question they get the answer from a higher tech level employee. I like their hold system. They tell you how many are ahead of you. The employee never says I have others waiting so we have to hurry. Call me to veryify or link to Bluehost at www.NelsonIdeas.com Brian Nelson 713-467-3025.
I host four sites on one account on Bluehost. No problems yet and fast responsive and nice Support team.
Have 2 years of experience with Bluehost. No operational problems, good response times. Change from PHP4 to PHP5 required a server change (now hosts both on same server) complete in about 1/2 hour. When I called for this service, got person, no waiting, and change made immediately. :D
;D I have had two accounts with Bluehost for almost five years now and have had nothing short of excellent service from them. They always respond to email or telephone requests for service rapidly and expertly. I honestly can find NOTHING negative to say about Bluhost, it’s engineer/techs, or it’s service. They’re ‘Five Star’ all the way!
Awesome servers, excellent customer service, excellent quality, there is no other better hosting other than bluehost. Highly recommended.
I’ve been with BlueHost for about a year and a half now, after several years with another host. Just a few glitches here and there. Responses to requests/questions, etc. have been excellent. Highly recommended.
Before dealing with BlueHost, I had a domain with a very known web hosting company, and for not to talk too much, BLUEHOST IS THE BEST WEBHOSTING COMPANY, In more than 4 monthes now, I didn’t have a single problem, not to mention that I got my site ready in less than 1 hour after registering, their instant help (IM) are very friendly and helpful, I would like to give them excellent vote but I will be back to give it after 1 year of hosting my web site with them, I really look forward to deal with them for years and years… Thank you so Much BlueHost :)
I am using Bluehost Services for three months now and I am very satisfied of their services. I don’t say that their servers don’t encounter some technical problems but as soon I called them (and I am not living in US) they always replied giving me the proper solution for the matter.
I just placed an order and in 5 minutes the NEW domain is in the NetSol’s whois report. Then just for the heck of it I typed in the newly purchased domain as www.domain.com and the BlueHost welcome message showed up. In-effing-credible. I expected to wait for up to a business day, or authorization or whatever, but this is - wow; I wonder how it’s possible that everything is so fast? :| Now let’t see how stable they are. Cheers!
We have a test site for BlueHost that you can access to check the speed and responsiveness of their servers.
I have heard many good aspects about blue host, i think this is the best than the other hosting like green host, IPOWERWEB etc.
I’ve been with BH since 2002 and I am very happy with their services and products. I recommend BH to friends and clients.
Ive been with BH now for almost three years, got 4 domains (and growing) hosted with them. My sites have had at the very least a 99% UPTIME for that entire period..everytime Ive had a need to call support, they were quicker to pick up than I expected and always helpful. They also have instant Chat/im support on many subjects which can be quite convienent as well. As far as ease of use..the admin cp, is consideribly less complicated than Godaddy..no jumping around here and there to get where you wanna be…all controls on one central cp page.
No, they arent perfect, but then, no one is…and its damned hard to beat the price and service of BlueHost.
BlueHost’s site hasn’t changed a ounce for years. Ok maybe they have updated the specs…
But anyway, what I like about them: they’re rock solid, and time proven!