I've been a Yahoo customer for 6 years. Getting set up was easy, same with downloading software. Customer service used to be good as well. Their customer service has degraded over time, however. They seem incapable of admitting fault in minor disputes, and to have a policy of "ignore it, it will go away". So I'm going away.

Sign up was easy, getting my domain pointed over was easy as well.

Getting my files uploaded was not a problem. FTP and the browser loader made that easy. The service is very fast.

Customer service and their "unlimited" services are my issues. They are vague as to the limits of "unlimited" and when you get more space, etc.

I completely agree with Chris in that they are very "ignore the problem" kind of support. I have sent multiple emails to them, as well as a few phone calls, in which I was promised a call back when they solved the problem, alas they never did.

I had to finally troubleshoot and fix my own problems, luckily they were things I could figure out without access to the server.

Their phpMyAdmin service doesn't work at all. You simply get a blank screen. I would love to explain how that is fixed, but Yahoo! is ignoring my requests for support there as well.

* How easy was it to sign up?
Easy

* How easy was it to install your software / content?
Easy

* How fast/responsive is the website compared to your expectations?
Very Slow

* Did you experience some downtime?
Yes, 3 times in one month

* How was your experience with tech/customer support?
Hold time wasn't too bad.

* Other remarks?
I am not happy with Yahoo at all. The site is always slow. I am on the phone with them right now trying to get an issue resolved (site outage). I would not recommend Yahoo to anyone.