This is by far the best web host I have used. Their tech support people are informed and great for the average "non expert". I have had 3 or 4 issues over the past several years, but nothing that would get me to consider moving. Their techs are here in America, and will take whatever time is needed to get things resolved. I have NEVER had a tech that I have spoken with that I would not consider sending an email of praise to the company leadership.

This morning I accidentally erased all of my site's databases, including one for a friend whose blog I host on my site. I contacted Lunarpages' help desk and they had me fully restored and back in commission within the hour. The added bonus was that the service was free thanks to my premium membership. Lunarpages support totally saved my hide! I'm grateful!

I currently host with Lunarpages, and have used 3-4 other companies over the years, but have found that Lunarpages offered me the best support. I'd encourage people to compare their feature set with any other host out there (eg, unlimited storage, data transfer, e-mail addresses, mysql dbs, etc). I have always heard back within a day whenever I've had questions, and have never had any downtime in the past 3 or so years that I've done business with them.

The problem appear when they make changes. And the Yech is so busy that even if you have a huge problem with CPanel, they put you on a waiting list (over 24 hours)

Excluding the time you have to whait until they resolve your problem ... witch is a disaster sometime ... they are ok.

I like the ideea of not closing the entire account if is a script problem but email you about the isue (I used Micfo before witch sucks)

* How easy was it to sign up?
Very easy

* How easy was it to install your software / content?
Fill out a short form, click a button, DONE! As for the website we just uploaded it using FTP.

* How fast/responsive is the website compared to your expectations?
Above and beyond

* Did you experience some downtime?
I have a third-party company monitor my site (they try to load the site every 15 minutes), and they are reporting a uptime ranging from 99.87% to 99.94%. They allow only a few seconds for the site to load before labeling it as down, and it typically comes back up in a minute or so (they check more often when the site is marked as down).

* How was your experience with tech/customer support?
Couldn't be better. Typical turn-around is 3 hours.

* Other remarks?
Our first client went with this host when they launched their site before they became a client. All of our clients use this host. We tried another host, and after 6 months of trying to get them to transfer the domain from the client's old host, we gave up and moved the client's site to Lunarpages instead.

I am baffled by the negative remarks about this host.

I signed up with Lunarpages several years ago, following a long nightmare period with another host, and immediately saw that I had made the right choice.

Very little downtime, and if there is, I always get an e-mail explaining why. I even get E-mails warning me that downtime is expected, in cases where they do know in advance.

I very rarely need to contact customer support, but every time I do, the response is quick, very friendly, and helpful.

The difference from my last host is like night and day, I cannot praise Lunarpages enough. In fact, my entire family has switched, 4 of us altogether.

* How easy was it to sign up?
Easy

* How easy was it to install your software / content?
Fantastico!

* How fast/responsive is the website compared to your expectations?
Sometimes its slow to connect to the login server for admin, but the website's response is adequate.

* Did you experience some downtime?
Not yet

* How was your experience with tech/customer support?
N/A

* Other remarks?
The CPanel isn't that great. I used hosting cpanels before that were much much better, and that was 3 - 4 years ago.

Specifically, its really annoying not being able to drilldown into the filesystem. Considering this was to help a friend setup her website, if I were trying to find a hosting company, I might reconsider once I tried out the CPanel.

I've since resigned myself to a staging copy of e2b on my server and then uploading changes via ftp.

Other than that, so far so good :o)

Hi!
Customer since 3 years... very happy with them! HelpDesk is professional. Get answer in less 24 hours. Downtime? Humm unknow :>> :>> B)

Seems good in the ad, but then you need multiple logons/passwords to go from site builder to support. Noone answer the support line or calls you back. Email support got snotty: "check the forums....". At this time I would not recommend it. Support is everything and ease of use is second.

Our test site for LunarPages will let you check their server responsiveness for yourself.

Im not a very happy customer right now. Hence why im looking for another provider. in a nutshell the tech support is terrible. I cant seem to get any answers out of them about smoe exploited scripts and why they keep getting exploited on software they provide. I jsut want answers and all i get is the run around. I have been a customer for years and tey are goign to loose me.

I personaaly have very good experiences with the helpdesk and so do some other b2evo users as reported in the forum.
Lunarpages offer a very complete package. One example: when I wanted to move to IMAP in stead of POP, it was enabled by default.
The server runs the very latest php version. I haven´t experienced any restriction from their side. The b2evolution blog (currently 2.1) runs faster than it ever did.

Don't go with LunarPages. Our e-mails kept getting bounced by RoadRunner and Comcast as spam and you can't access their FTP through Internet Explorer. There was a 3 day delay in them responding to the e-mail issue when we submitted the problem to the help desk. It was not fun... had to cancel and find another host.

stumbled upon your site while looking to host..or cyber-space is so annoying to me at this time in my life which is sixty.
before I ramble ....my point was,is ,your site was..is worthy of a "A" .
took the time to give you a 'atta boy"
good work......jim

I love the audio ad!

Did you say Klingon?? :))