Comment from: Eduardo [Visitor]
I’ve been using this service for about three years now.
Everything started so well, but in the past few months their support service it´s been too mediocre.
The first issue I had something to do with a technical issue of the provider, they changed IP’s and didn’t notice us clients. Their support team is not prepared to solve special technical issues, I had to tell the guy how to solve the issue…
The second issue had to do with sales, I special service or Add On was about to expire.
I checked on my account that this service would not renew automatically and opened a ticket just to make sure. Same day they renew the service as if I told them to do so (Expiration date was a few days ahead).
They responded the ticket and issued the refund (with conditions), next few hours guess what? they charged for the same service again.
To me, it seems this company is growing two fast and don’t have the proper (in number and training) employees to keep up with their clients.