Comment from: Tom Stephenson [Visitor]
I’ve been with IX Webhosting for about 8 years now. When I initially signed up I was impressed with their customer service. It was all based in Ohio. There was even a time when you were assigned a “Personal Support Hero", someone that was dedicated to support you (with the option of speaking with others should your hero not be on shift.)
Over the past few years their support has gone downhill rapidly. Their support staff is no longer based in the US. Russia or somewhere like that. They have become uncooperative at assisting. Recently I needed a port opened to connect with an external data source. They refused to open the port, despite the fact that the site in question has a dedicated IP address. It would be a simple matter of an admin to add a firewall rule. Maybe 5 minutes of time. Instead though I’m going to have to go to another provider.
Another support issue: a couple years ago they dropped their 800 number for support. If you have an issue now, you are faced with paying long distance charges, while you sit on hold. I’ve been on hold for up to an hour at times. No good.
One of my plans is a Windows based server plan. A couple months ago their complete line of Windows servers was down for 5 days. Just the other day, they were down again for the better part of a day. They don’t meet their guarantee of 99.9% uptime.
One other “hitch". Although they offer “unlimited space” and “unlimited bandwidth” their plans do have limitations. I have a website that has dozens of photo galleries on it - consisting of well over 200,000 photos. I hit a wall with IX - they have limitations on the number of files you can have. I’ve hit that wall a couple times and it cost me a pile of time to switch things over.