Comment from: Camilo [Visitor]
I can NOT understand why these people still remain at the top of the review list. I first started using them about 6 years ago or so and they were fantastic! That has CHANGED in recent years!
One of the things that impressed me the most when I first started using them was their people. The all spoke great English, were knowledgeable, really wanted to help and make sure your issues were resolved when you called and were just super nice.
Even now to be fair, they still have some incredible tech support people working for them, but getting one at times can be next to impossible. On one recent attempt to get support, I was on my 3rd call trying to communicate with someone whose English seemed limited to things like where is the bathroom. Since I was desperate to help, I continued to try working with them while my wife called repeatedly until someone who spoke fluent English answered. I think it took her about 7 tries.
When you do get one of their English speaking support personnel, they are awesome, BUT in addition to adding some terrible non-English speaking support personnel, their hosting has declined as well. If you only get 3 or 4 users an hour on your site you will be fine, but for over a week now every time GA got about 20 active users on my Wordpress site it would crash.
I called and begged and pleased with them offering to upgrade whatever they suggested would keep my page online. First I was told to upgrade the Wordpress hosting package and that would solve the problem. It did NOT! Then I was told if I purchased more queries that would solve my problem, so I did and they did NOT!
Finally after about 6 days, so many calls I can’t remember because my page kept going down, stress like no one wants to deal with, God knows how much money they cost me as my site was just starting to grow and get decent traffic, and my reputation being MUD as I have been bombarded with nasty messages about my site not being online and continually crashing, people I will probably never get back…
In closing, my best recommendation to anyone looking to host a WordPress site, STAY AWAY FROM THESE PEOPLE!!! Seriously, look elsewhere or you will be moving your site in a month is you survive the stress of dealing with these people!