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Jerry, what you said is absolutely right. Fatcow doesn’t have any security measures, and I am going through the same issue that you have faced.
While FatCow is relatively inexpensive, you need a pretty strong technical background to get the most out of their services. Sure, they offer some nice site building tools, SimpleScripts is great for installing apps, and CPanel is straightforward.
But heaven help the novice (such as myself) when your site is attacked and you find out FatCow can’t help you. There was so much malicious code spread around my site that I couldn’t track it all down on my own. I asked FatCow to wipe my site clean and let me start all over. They told me they couldn’t do that.
Being leery of future attacks, I asked what security options they offered. They don’t; instead they partner with SiteLock which I had to purchase separately (albeit at a member discount). Once that was purchased, SiteLock informed me that I needed to change a bunch of DNS settings that I didn’t understand or know how to get at. FatCow’s SiteLock tutorials are out of date so they’re no help and tech support can’t/won’t make the changes for me. It’s an awful lot of work for someone who just want to get a basic website up.
If they’re going to partner with a third party, the app setup needs to be much simpler. Hell, I’m not the techie, they are, so why do I have to do all things under the hood to make my site work; which it doesn’t yet since the crash a few weeks ago. The “cheap” hosting price won’t make up for the time I’ve spent trying to fix this mess. Thank goodness I don’t have a business site with them otherwise I’d be staring at a bunch of lost revenue.