We have been a customer of WebHost.uk.net for over 3 years now. Probably the most qualified support team I have encountered in my career. They help us manage our SSL certificates, upgrade modules, and keep our system up to date. They helped me install the latest version of PHP at 4AM GMT Sunday Morning! Our team couldn’t ask for more.

that is why we trust them with our business.

Averaging about 5 serious problems a month, every month. Parts of the webpage not accessible, email authentication issues, extremely long waits for online tech support. It was bad after the initial grace period and has become a lot lot worse since then.

I don’t think the servers can handle the load and the skill level of tech support is dependant on who is in at the time.

It is worth ignoring the names of the tech support people that deal with the problems as they are never the same people … it is just a pool of names they use. I have found this out several times when I have “reminded” them they had just asked for (and received) the same information in email.

Just searching for another site and this time within the UK - going to lose over a years credit and so wished I had not signed up for 2 years.

awful!! avoid at all costs..the live chat ‘tech support’ do not have a clue what they are talking about, not do they look at your account and consider previous issues, you have to explain the whole thing again. They are not UK based if they are, none of them are British as their English is very simple and causes lots of misunderstandings. Website was down for over a week recently due to one of their servers crashing! Same problems over and over again, no apologies. Will be moving asap.

I have been using WebhostUK LTD for more than 4 years now they are fantastic in support , question are answered fast most of my issues are resolved directly on chat.. I can high recommend them for someone looking for UK Web Hosting.

This the worst host provider I have ever seen. Stay away.
My site continuously kept loosing connection with mysql. 4-8 times a day and would not reconnect until I contacted support to have them restart the mysql service. I have an ecommerce account, so not one of their cheap packages.
There is no telling how many times it went down that I didn’t catch, or how long it was down until I did catch it down. 99% uptime is a joke with this company.
This continued for over 4 weeks. it then took me 2 weeks to find another host and get my site relocated.
I prepaid for a year and doubt I will see a refund so it will become a test host now for other software. thats all it’s good for.
If you want headaches, this is the company for you.

At first I thought they were great, quick very helpful, but after a couple of years I found them to be, not only useless, and I believe misleading as I don’t think they are UK based, but also they are just plain annoying in their ignorance. They never acknowledge any responsability for issues or even offer simple apologies when things go tits up and repeatadly waste your time failing to correctly answer simple questions. Avoid.

As hosting sometimes has its challenges, I have found Webhost great for their customer service and being on hand to help you through any difficulties. Their live chat is excellent as it not only goves you great service but piece of mind too.

Regards

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